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Weka Regular Visitor
Regular Visitor

I can't log into Power BI Community. https://community.powerbi.com/

I am posting this under a different account. However I can't log into the community using my business email.

I log in and it takes me there with no error but there is still an option to "sign in" in the top right. I can post a question but as soon as I submit it asks me to log in and then keeps asking me to log in in an infinite loop.

I can still log on to Power BI Service.
I have a trial pro account.

Any suggestions?

 

pbi-login.png

3 REPLIES 3
Administrator BrandyG_iTalent
Administrator

Re: I can't log into Power BI Community. https://community.powerbi.com/

Hey @Weka - Sounds like you'll need to open a support case. Check out the support article here, specifically 'Caught In A Loop': https://community.powerbi.com/t5/Community-Accounts-Registration/Community-Account-Support/ta-p/6802...

Weka Regular Visitor
Regular Visitor

Re: I can't log into Power BI Community. https://community.powerbi.com/

Hi @BrandyG_iTalent , I have read those links.  Unfortunately I can't create a support ticket as I this account is not a Pro account.  The other account is.  I just get redirected to this number 1-800-642-7676 which I have tried but it si just an automated loop.  Probably in the wrong time zone as I am in New Zealand.

 

Any suggestions?

Highlighted
Administrator BrandyG_iTalent
Administrator

Re: I can't log into Power BI Community. https://community.powerbi.com/

Hey @Weka - I'm told anyone should be able to open a support ticket. See if this blog post helps you:https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

 

If it doesn't, and you still can't get a case opened, let me know and we'll explore what other options we have to resolve your issue!

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