Showing results for 
Search instead for 
Did you mean: 
Resolver III
Resolver III

Error while resetting community password

Recently bought a Surface Book (Yay!) but now I'm having trouble loggin into the community.

My account still works (I still receive updates on old posts, and I'm typing this message on my old computer which still has my password stored), but I lost my old password and cannot log in from my new computer.

When requesting a password reset, I receive a mail with a password reset link, but whatever I do, I get an error message "Sorry, we are unable to reset your password". I cannot change my password on my old computer because I need my old password to do that...


Is anyone able to help?

Kudo Collector
Kudo Collector

Hi, there!


I'm sorry to hear you're having trouble re-setting your password. I should be able to fix it on the back-end, so please keep an eye out for a private message from me shortly!



Community Manager

Helpful resources

September Update

Check it Out!

Click here to learn more about the September 2022 updates!

Power BI Show episode 9

The Power BI Community Show

Watch the playback when Priya Sathy and Charles Webb discuss Datamarts! Kelly also shares Power BI Community updates.

Power BI Dev Camp Session 26

New Date - Check it Out!

Mark your calendars and join us on Thursday, October 6 at 11a PDT for a great session with Ted Pattison!

Top Kudoed Authors