Change organizational email address

[lkalawski]

Hi Community Support,

 

In a few days I will leave my current company and start working in the new one in a month.

In the meantime, unfortunately, I will not have an account in the new company, so I used the guide at this link:

https://community.powerbi.com/t5/Community-Accounts-Registration/How-to-Register-for-a-Power-BI-Comm...

to create a new user in my hotmail account in the Azure portal.

Then I used the information from this link:

https://community.powerbi.com/t5/Community-Accounts-Registration/Community-Account-Support/ta-p/6802...

and sent information regarding assigning a new email address to an existing account. (I have sent my current username, email, and a new username and new email. )

I received this answer: 

On October 31, 2018, the Power BI Community implemented a 'single sign-on' process to align with Microsoft security standards. To continue to sign in to and use the community, you will need an organizational/Azure Activity Directory (AAD) account in a managed state.

Unfortunately, there is no information here as to whether the email address has been changed or the steps I should take.

Please indicate the next steps.

Thank you in advance.

[Kinjal]

Hello @pawelj795,

Thank you for posting in the community! 

Please fill the form here for any login/registration related concerns https://aka.ms/PPCommSupport with required details and support will reachout to you. 

Please let me know any questions/comments!

Regards,

Kinjal

[bchager6]

@Kinjal  I need to change the organizational e-mail address aligned to my profile. Why do we need to create a new profile each time we need to change e-mail addresses?

[Natalie_iTalent]

Hello @bchager6,

Thank you for your question.  When you need to change your email address, we have you create a new account because we map your current account to that new account's email address.  We do not have the ability to merge accounts.  I hope that helps!  If you need to update your email address, please complete the Fabric Community Support Form at aka.ms/FabricCommSupport. 

Best,

Natalie H.

Community Manager

[bchager6]

@Natalie_iTalentI completed the form yesterday but haven't received aknowledgement of receipt. Also, I won't have access to the e-mail currently associated to this account, so I would need to be contacted at the alternate e-mail address I supplied.

Thank you

[Natalie_iTalent]

Hello @bchager6,

We received your support request and will reach out to you soon via your contact email address.

Best,

Natalie H.

Community Manager 

[pawelj795]

Hi @Kinjal 
I filled this form a few days ago, but nobody respond.

[Kinjal]

Hello @pawelj795,

Thank you for your patience. I am looking into this.

Regards,

Kinjal

[lkalawski]

Up

[lkalawski · Accepted solution]

Done by Community Support!

Thank you.

[pawelj795]

HI @lkalawski 
Sorry for bothering you, but how they help you with your problem?

Currently, I have the same issue as you had.