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Community Account Support

Check out these links to help with community related support questions. If you still need assistance with your Power BI community account, select 'I Still Need Help' above. 

 

Changing Your True AAD Password

This community leverages your work email account for your password. You don't have a seperate password for this community, and we do not store any password information. Because you use your work email and password to log into the community, we recommend starting with the IT department of your work because there may be additional requirements put in place by your employer. Here is a link to how to update your Azure Active Directory (AAD) passwordhttps://docs.microsoft.com/en-us/azure/active-directory/user-help/active-directory-passwords-update-...

 

Changing Your Community Email 

If you change jobs/organizations and have a new AAD account (a new email address), you will need help with getting your new organization account linked to your existing community account. Please refer to this article and follow the instructions to create a support ticket.  https://docs.microsoft.com/en-us/power-bi/power-bi-cannot-sign-in

 

If you will be without an organizational account, follow the directions for 'How to Register for a Power BI Community Account' found here: https://community.powerbi.com/t5/Community-Accounts-Registration/How-to-Register-for-a-Power-BI-Comm.... Then, please refer to this article and follow the instructions to create a support ticket.  https://docs.microsoft.com/en-us/power-bi/power-bi-cannot-sign-in

 

Merging Community Accounts

There is no option for merging community accounts. It is OK to have mulitple AAD accounts, but we recommend having and using just one. 

 

Changing Your Community Username

When choosing a username in the community, it is important that you ensure you are happy with your choice. once your username is created, you are not able to change your community username. This is a standard practice as your username is tied to your community activity and reputation. If you feel as though you have a valid reason for wanting to change your community user name, please send an email to: ppcomadm@microsoft.com with the specific reason for your request. Please provide your current username, your desired username, and a link to your community user profile. You can access your profile by selecting your avatar in the upper-right corner and selected "My Profile".

 

'Need admin approval' message

NeedAdminApproval (1).JPG

If you received this error, your tenant has a restriction on its members to give consent to third-party applications. Please have them contact their tenant admin and grant consent to the "Power BI Community" application.

 

The following steps can be used as a reference by the tenant admin if needed (screen UI may vary).

 

    1. Request your tenant admin to login to the Azure portal
    2. Select "Azure Active Directory" --> "Enterprise Applications"
    3. earch for "Power BI Community" and select it.
    4. Select Security -> Permissions --> User Consent
    5. Click 'Grant Admin consent for <tenant name>'
    6. Admin will be prompted to verify the login and give consent. After providing consent, the tenant Admin will be redirected to the Community (Please take the screenshot and share with us).

 

Now you can sign in to the community from your browser.

 

No Sign-In Screen

If you are trying to log in using your organizational account, but not taken to a screen with your login ID, Microsoft is not allowing access to the Power BI Community because your organization is in an unmanaged state. An administrator needs to claim ownership of the company by DNS validation before the application Power BI Community can be provisioned. 

Details for how to do this are in this blog, starting with Step 9: https://blogs.msdn.microsoft.com/charles_sterling/2016/05/27/claiming-admin-rights-for-a-new-power-b...

In the meantime, if you would like to continue to contribute and particpate in the community, you can create a new (temporary) AAD account and then sign in to the community with that AAD account by following the directions above under 'Need an Organizational Account > Registering for the community. Once you are done, please refer to this article and follow the instructions to create a support ticket.  https://docs.microsoft.com/en-us/power-bi/power-bi-cannot-sign-in

 

Caught in a Loop

If you are returned to the community home page when trying to log in to your community account, please try clearing your cache.

 

I still need help

If you are still need support for your Power BI community account, or have a question that isn't covered here, please refer to this article and follow the instructions to create a support ticket. https://docs.microsoft.com/en-us/power-bi/power-bi-cannot-sign-in. 

 

Help Opening A Support Ticket

Shoutout to @Amit_PowerBIPro  for writing this helpful blog article for 'How to Create a Support Ticket in Power BI'. If you need guidance when opening a support ticket, check it out!

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Last update:
‎10-15-2019 09:16 AM
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