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Accessing the Log File for Power BI login

If you are working with support for login related issues, and are asked to provide a log file, please follow the directions below:

 

Open an incognito window.

 

Navigate to https://community.powerbi.com

 

Right click anywhere on your screen & select "Inspect"

*Note: This page could either open on the side of your screen or the bottom 2/3rds of your screen.

Inspect.JPG

 

Select Network

Network.JPG

 

Place a checkbox in the "Preserve log" box, located on the row below "Performance"

PreserveLog.JPG

 

If applicable, pull the "Inspect" page down so that you can see Power BI again.

 

Select "Sign In"

Sign_In.JPG

 

Then select "Sign in to your Organization account"

OrgAccount.JPG

 

Enter the credentials for your AAD account

AAD_Credentials.JPG

 

When you are returned to the Power BI log in page again, pull the "Inspect" page back up or over.

 

In the "Filter" field, type "oauth2" - No need to press 'Enter' or 'Return', results will be rendered as you type.

oauth2.JPG

 

If "oauth2" is rendered in the results, click on it

oauth2_2.JPG

Then right-click and select "Save as HAR with content"

HAR.JPG

 

This is the file you return to the support team.

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Last update:
‎08-02-2019 10:54 AM
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