data refresh disabled

[jagostinhoCT]

Hello,

Woke up this morning with data refresh disabled.

Some of the the Dataset's Data Source Credentials failed to sign in.

For some of the disabled ones, I could just choose oAuth2 and sign it using my credentials. For some others, I could not. It would yield and error if trying to use my oAuth2 credentials.

For these later ones, I needed to leave the Data Source Credentials list - by clicking on the top left, say, "Dashboard", and then ckicking back on "Datasets". I could then use the oAuth2 credentials and restore the link.

It fixed it. But, does this make sense to you?

[v-caliao-msft]

Hi jagostinhoCT,

Could you please share more details about your Gateway Settings, and the Data Sources?

For personal gateway, there is a known issue about invalid credentials, Error messages would look like this:
"Error: The credentials provided for the dataset are invalid. Please update the credentials through a refresh or in the Data Source Settings dialog to continue."
One possible reason is the credentials need to be updated;

Another one is related with Mashups between a cloud source and an on-premises source.
See details below:
"Mashups between a cloud source and an on-premises source, in a single query, will fail to refresh in the personal gateway if one of the sources is using OAuth for authentication. An example of this is a mashup between CRM Online and a local SQL Server. This will fail because CRM Online requires OAuth.
This is a known issue, and being looked at.

To work around the problem, have a separate query for the cloud source and the on-premises source and use a merge or append query to combine them."

Reference:  https://powerbi.microsoft.com/en-us/documentation/powerbi-admin-troubleshooting-power-bi-personal-ga...

Hope this information would be helpful.

Regards,

Charlie Liao

[Cubist]

@v-caliao-msft

Important executive customers are experiencing the same problem and any additional information would be helpful.

Specific details are needed regarding the apparent bug: "For personal gateway, there is a known issue about invalid credentials".

For this known issue please provide:

1. Full description of the problem.
2. More precise and clearly worded description of the work around provided above.
3. The status of the bug. Has the bug been assigned a planned fix date yet?

Thank you.

 Tag: PBIMSFTResponseQuality, NoFollowup

[jagostinhoCT]

Thanks @v-caliao-msft.

My issue is related to your first suggestion - personal gateway. I needed to update the credentials. Even though they have not changed since.

The link you sent is a 404 type.

Would it point to this one?

https://powerbi.microsoft.com/en-us/documentation/powerbi-admin-troubleshooting-power-bi-personal-ga...