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gmarta
Regular Visitor

bi wont start

stays hung up and says "initializing model", have followed other forums and tried reinstalling win10, I continue to get errors at full reinstall and reset.  Other options before I send my box out for work or buy a new machine?

5 REPLIES 5
gmarta
Regular Visitor

The start up screen says "Initializing Model", hangs up and never starts.  

 

Upon Googling it this appears to be a known and widespread issue, message boards are loaded.

 

I uninstalled the 64 bit version (I came across this solution and the requirement is that BI matches the version of Office (which was 32 bit in my case)), installed 32 bit version, same result.

Hi @gmarta,

 

Can you please do some additional test to help us ensure which place caused the issue?

 

For example:

1. Test to install current power bi package and other version on your device.
2. Test to install current power bi package and other version on other device.

 

Please share the detail test result for us. it will be help for troubleshooting.

 

Regards,

Xioxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.
v-shex-msft
Community Support
Community Support

Hi @gmarta,

 

Can you share some detail content of your issue? It is hard to reproduce your issue from your description.

 

Regarsd,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.
Anonymous
Not applicable

I had a problem with a machine that didn't like the 64-Bit version.  I installed the 32-BIt and it worked.  Sadly for me 32-Bit wasn't able to handle some of things we needed to do, but it might be worth a try for you.  Try uninstalling and putting on the other version.

GilbertQ
Super User
Super User

Hi @gmarta

 

Can you possibly put in an image of what the issue is?

 

As well as what do you do to get this error.





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