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Member
Posts: 102
Registered: ‎11-18-2017
Accepted Solution

Zendesk Data

Hello,

I want to tell you that when I connect my Zendesk data to Power BI Service, I'm never asked for authentication data.


Accepted Solutions
Member
Posts: 102
Registered: ‎11-18-2017

Re: Zendesk Data

The problem was solved, thanks.

View solution in original post


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Moderator
Posts: 7,017
Registered: ‎03-06-2016

Re: Zendesk Data

Hi @jracer007,

 

1. From this article, a Zendesk Administrator account is required to access the Zendesk content pack. Please verify if your account is administrator firstly. 

 

2. Which browser did you sign in Power BI service? Please try different browsers eg: Chrome, Edge browser. 

 

3. Before connect to Zendesk content pack, please sign in Zendesk site in browser. Then get data from Zendesk from Power BI in the same browser. 

 

Best Regards,
Qiuyun Yu 

Established Member
Posts: 248
Registered: ‎03-02-2016

Re: Zendesk Data - Status changed to: Needs Info

 
Member
Posts: 102
Registered: ‎11-18-2017

Re: Zendesk Data

This correct.

Moderator
Posts: 7,017
Registered: ‎03-06-2016

Re: Zendesk Data

Hi @jracer007,

 

May I know if my suggestions help you to solve the issue? Does the issue persist now? 

 

Best Regards,
Qiuyun Yu 

Member
Posts: 102
Registered: ‎11-18-2017

Re: Zendesk Data

The problem was solved, thanks.