Unable to SIGN UP new user

[Kamaizziati]

Hello,

I need to sign up new user on power BI sevrvice but the sign up button on Power BI web do not allow it.

I not sure why because it do not have error promt and internet is okay.

Please help me to solve the sign up problem.

[v-haibl-msft · Accepted solution]

@Kamaizziati

Please check following recorded video to see if you performed same steps.

Best Regards,
Herbert

[BrianGordon]

I have the same problem: Clicking the Sign Up button simply displays the Getting Started screen. There is no option to sign up.

[v-haibl-msft]

@Kamaizziati

Does the recorded video help?

Best Regards,
Herbert

[Kamaizziati]

Hi @v-haibl-msft,

Thanks for your help, but it is for company email. Currently, I want sign up as individual email.

The sign up free on https://powerbi.microsoft.com/en-us/get-started/ do not allow to sign up and not give any error.

[v-haibl-msft · Accepted solution]

@Kamaizziati

In order to sign up for Power BI, you need a work email address. A personal email address won't work with the Power BI service.

Power BI requires that you use a work, or school, email address to sign up. Power BI does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com and others.

Reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-service-self-service-signup-for-power-bi/#...

Best Regards,
Herbert

[v-haibl-msft · Accepted solution]

@Kamaizziati

Please check following recorded video to see if you performed same steps.

Best Regards,
Herbert