Reply
Frequent Visitor
Posts: 5
Registered: ‎03-17-2017
Accepted Solution

Sorry, that didn't work. There's a problem at our end....

I have used the Power BI service previously (within the last few months) and signed up with my work email. I have tried to sign in today and I get an error saying that my user name doesn't exist.

 

So I decided to try and sign up again but when I try to verify my account I get the following error.

 

Sorry, that didn't work

There's a problem on our end. We're working on it, so try again later

 

Any ideas how I can fix this?

 

Thanks

 

Andy


Accepted Solutions
Frequent Visitor
Posts: 5
Registered: ‎03-17-2017

Re: Sorry, that didn't work. There's a problem at our end....

OK so after finally finding the right person to talk to it transpires that my user account has been removed by our administrators because of some integration issues, without consulting with me first! We've recently had our tennant merged into the main group's tennant.

 

The sign-in screen is being blocked by our firewall.

 

Thanks for all the help.

 

Andy

View solution in original post


All Replies
Moderator
Posts: 2,841
Registered: ‎03-06-2016

Re: Sorry, that didn't work. There's a problem at our end....

Hi @AndyLamb,

 

Which kind of the work email did you used to sign up the Power BI? If it's in Office 365, please let administrator check if the Power BI license for this specific user is checked. See: How do I remove Power BI for users that already signed up?.

 

Best Regards,
Qiuyun Yu

Moderator
Posts: 246
Registered: ‎03-02-2016

Re: Sorry, that didn't work. There's a problem at our end.... - Status changed to: Needs Info

 
Frequent Visitor
Posts: 5
Registered: ‎03-17-2017

Re: Sorry, that didn't work. There's a problem at our end....

Thanks for the feedback.

 

We aren't using office365, we're still only on Office 2010 connecting through exchange. Hopefully that upgrade will come soon!

 

Thanks

 

Andy

 

Moderator
Posts: 2,841
Registered: ‎03-06-2016

Re: Sorry, that didn't work. There's a problem at our end....

Hi @AndyLamb,

 

How about the result when you run the browser in InPrivate mode to sign in/up the Power BI.

 

Best Regards,
Qiuyun Yu

Frequent Visitor
Posts: 5
Registered: ‎03-17-2017

Re: Sorry, that didn't work. There's a problem at our end....

Hi @v-qiuyu-MSFT

 

Sorry, I thought I'd replied to this yesterday but it doesn't look like it sent.

 

I tried in InPrivate mode and still get the same result.

 

I also tried just clicking on the sign in link from the Power BI site and it takes me to the below link but says page cannot be displayed.

 

https://app.powerbi.com/?noSignUpCheck=1

 

I'm checking with our IT dept to see if it's being blocked from our end.

 

Thanks

 

Andy

Moderator
Posts: 2,841
Registered: ‎03-06-2016

Re: Sorry, that didn't work. There's a problem at our end....

Hi @AndyLamb,

 

From the link that noSignUpCheck=1, I guess you can try to open Inprivate browser to sign up again.

 

Besides let IT check your account, you can also use Fiddler to capture the trace and share the file with us. You can follow this article to use Fiddler: Fiddler Trace Collection and Analysis.    

 

Best Regards,
Qiuyun Yu

Frequent Visitor
Posts: 5
Registered: ‎03-17-2017

Re: Sorry, that didn't work. There's a problem at our end....

OK so after finally finding the right person to talk to it transpires that my user account has been removed by our administrators because of some integration issues, without consulting with me first! We've recently had our tennant merged into the main group's tennant.

 

The sign-in screen is being blocked by our firewall.

 

Thanks for all the help.

 

Andy

Moderator
Posts: 2,841
Registered: ‎03-06-2016

Re: Sorry, that didn't work. There's a problem at our end....

Hi @AndyLamb,

 

From your description, it seems that you find the cause of the issue, is the issue solved now?

 

Best Regards,
Qiuyun Yu

Frequent Visitor
Posts: 5
Registered: ‎03-17-2017

Re: Sorry, that didn't work. There's a problem at our end....

Hi @v-qiuyu-MSFT

 

Yes I now know why I'm having the issue. I now have to jump through several hoops with group IT services to try and get access back.

 

Thanks for your help.

 

Andy