Solved: Re: Sign up Issue - Page 2

Anonymous · ‎02-03-2017

Dear all,

As part of the process to signup for Power BI, I got an email to verify my email address (work email) with a "Yes, that's me" link. The link goes to a "Create your account" page which says, "We sent a verification code to {email address}. Enter the code to complete signup." But I didn't receive any code and there is no mechanism to request or receive a code.

Please help me!

Thank you!

Anonymous · ‎03-05-2017

hi , it seems under the revised process, there is NO Verification code".. I posted a 6 steps process . give that a try and if that does not work, then MS PBI experts will have to step in

View solution in original post

Anonymous · ‎03-06-2017

@Anonymous

Thank you for trying to help!

My problem is that I don't get ANY email after step 4 in your sign-up process diagram (by the way - thanks for publishing it!).

In order to get to step 5 - you need to receive an email with "Confirm that's me" link, am I correct?

So I don't receive it. No email arrives. I've checked Junk, Rules, Inbox, everywhere... Nothing 😞

My mail IS working and I am receiving other emails from other sevices such as Visual Studio etc.

Not emails from Power BI nor Power Flow either 😞

I feel it has something to do with the fact that my domain it rather new (three weeks), maybe or maybe not...

Please help!

@v-qiuyu-msft Please help.....

I cannot work without sign-up 😞

cgreeno · ‎03-27-2017

Having a similar issue.

After entering work email address I get taken immediately to the 'Create Your Account' page that claims I have been sent a verification code.

Haven't received a verification code (or 'That's Me" email) and have checked spam, mimecast filter, inbox, etc...

Thanks!

Anonymous · ‎03-27-2017

I have solved this issue by making my email provider cancel spam filtering that blocked certain emails.

good luck

lcascio · ‎09-14-2017

I never receive a verification code. I've checked with my email provider and they are not intercepting these as spam. There is something wrong on the Microsoft side, how can I get a verification code?

Thanks!