Sign-in not working anywhere (anymore) - Re-sign-u...

chefe · ‎03-14-2017

Hello

When I first heard of Power BI I decided to sign-up for a free account and try the service out. Signing-into the service, mobile app, Windows app, and Desktop app worked fine. It seemed to me that I was the first employee of my organisation to do so, since I was seeing something about "admin portal" or something like this, which I happily ignored.

I then paused for a bit and recently tried to log in again and now it doesn't work anywhere (credentials are 100% correct). Instead, I am greeted with the error messages.

Power BI Desktop

Unable to sign in. Sorry we encountered an error while trying to sign you in. Details: The browser based authentification dialog failed to complete. Reason: The service is temporarily overloaded.

Web site

Http/1.1 Service Unavailable.

In the address bar of my browser: https://adfs.mycompany.com/adfs/ls/?client-request-id=........

Android App

Http/1.1 Service Unavailable.

Native Windows 10 App

Cannot to the required service. Please check your internet connectivity or try again at a later time.

I thought that maybe my account has been deleted due to lack of activity and tried to sign-up again using my work email address (the same I used before). But I am still getting an error. As soon as I finished inputting my mail adress I get the following error message (before even having the chance to input a password).

Translation from the error message shown in the screenshot below:

"Do you have another ID? We cannot find "my.name" within "mycompany.com". Do you use another ID at work or at school? If so, try this to log-in. If this also doesn't work, contact your IT department."

As far as I know, we don't have an Office 365 subscription and isntead use Office 2013 Pro Plus.

I am just trying to get into my existing (free) account. Does anybody know what is the problem here?

Cheers, chefe

v-caliao-msft · ‎03-19-2017

Hi @chefe,

Which version of Power BI are you using? Please try to download the latest version of Power BI desktop and check if this issue persists or not.
https://powerbi.microsoft.com/en-us/get-started/

Besides, please try to log into Power BI services by using the URL below.
https://powerbi.microsoft.com/en-us/landing/signin/

Regards,

Charlie Liao

chefe · ‎03-20-2017

Hi Charlie

thanks for taking the time to answer.

ad 1

I am already using the latest version available.

ad 2

Regarding the service sign-in link (below), as soon as I am finished typing in the registered email address, I am redirected automatically to that https://adfs.mycompany.com/... address.

Cheers