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Frequent Visitor
Posts: 6
Registered: ‎03-15-2017
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Re: Dashboards are not refreshing

Hi

 

My dashbaord is not properly refreshing this mornong. Can you help?

 

Regards

 

Samuel


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Super Contributor
Posts: 3,569
Registered: ‎07-08-2016

Re: Dashboards are not refreshing

@chatelainsamuel

 

Based on my test, if data source only has data from Dynamic 365, after we publish to Power BI Service, no gateway should be needed with OData authentication as below. Do you have any other sources?

 

The error message says that your personal gateway is offline. Have you installed personal gateway and check the status of it? You can also use on-premises gateway instead.

 

Re Dashboards are not refreshing_1.jpg

 

Best Regards,

Herbert

 

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Regular Visitor
Posts: 18
Registered: ‎03-07-2017

Re: Dashboards are not refreshing

@chatelainsamuel

 

Do you have on premises data gateway.

Please describe the solution(Data source and where are you refreshing )

 

 

Frequent Visitor
Posts: 6
Registered: ‎03-15-2017

Re: Dashboards are not refreshing

The data source is from MS Dynamics

I am refreshing for the cloud version

Regular Visitor
Posts: 18
Registered: ‎03-07-2017

Re: Dashboards are not refreshing

Have you tried to publish the report from the power bi desktop.

and then In power bi services ->go to Data sets and refreash the dataset

Frequent Visitor
Posts: 6
Registered: ‎03-15-2017

Re: Dashboards are not refreshing

I get this error message:

 

"We couldn't refresh because your data gateway (Power BI – personal) is offline. Make sure your computer is on and the gateway is up and running."

Super Contributor
Posts: 3,569
Registered: ‎07-08-2016

Re: Dashboards are not refreshing

@chatelainsamuel

 

Based on my test, if data source only has data from Dynamic 365, after we publish to Power BI Service, no gateway should be needed with OData authentication as below. Do you have any other sources?

 

The error message says that your personal gateway is offline. Have you installed personal gateway and check the status of it? You can also use on-premises gateway instead.

 

Re Dashboards are not refreshing_1.jpg

 

Best Regards,

Herbert

 

Moderator
Posts: 246
Registered: ‎03-02-2016

Re: Re: Dashboards are not refreshing - Status changed to: Needs Info

 
Frequent Visitor
Posts: 6
Registered: ‎03-15-2017

Re: Dashboards are not refreshing

Thanks for your help

All working properly now