Q&A not working

[sc]

Hi everyone,

On my Power BI service dashboard, Q&A is giving me the message "We weren't able to load suggestions right now. Please try again later."  This message was displayed a few days ago too.  Data is from locally held Excel files.  Other dashboards using the same files (but from a different report) can use the Q&A.

Also, the "Ask a question" is not an option in the report section of Power BI service for this particular report, and I cannot understand why. (again, it is an option on other reports).

Anyone any ideas?

Thanks, SC

[GilbertQ]

Hi there

Can you check that there are no Roles configured in the PBIX file?

If you have a role created it will disable the Q&A

[sc]

Hi, no there are no roles in the pbix file.

[GilbertQ]

You are using your PBIX with the data imported?

[sc]

Yes, the data is from local excel files imported to Power BI desktop, and published from there to Power BI Service.  I am having instances of a report where Q&A is enabled both from reports and dashboard, and then becomes greyed out with Q&A from dashboard returning error message that it is not able to load suggestions, or not able to find a good answer.