PowerBi / (auto)refresh failed // Something went wrong

[marcelch]

We currently use Power-BI and are Testing this product as BigData Solution.

One Person found, the the Auto-refresh did not work since a month. When I conntected to our remote Desktop and tried to refresh manually, we receive following Error:

_______________

Something went wrong

The last refresh attempt failed because of an internal service error.
Please try again later or contact support. If you contact support, please provide these details.

Cluster URIWABI-EUROPE-NORTH-B-redirect.analysis.windows.net

Activity IDd8d77b22-f192-4799-bedf-3e5b62499951

Request ID43480587-f6a7-a9e7-415a-2212e64f6f38

Time2017-04-27 14:12:47Z

______________

We did not have changed anythig in the Dataset.

Looking forward and best regards from germany.

Marcel

[v-yuezhe-msft]

@marcelch,

What is your data source?  Please ensure that you have installed the latest version of Power BI gateway and use it to refresh  your dataset. Also I would recommend you re-publish the dataset to Power BI Service and check if you can refresh successfully.

Regards,
Lydia Zhang

[marcelch]

Hi,

My Data-Source is a local PowerBi file. There I have Google Analytics connected and created some specialized Statistics, which will be shared internally. Therefor I have added an automatically refresh every 3 hours.

This have been worked fine till since some weeks the refreh does fail (pro-version still active).

I receive the upper mentioned problem.

Best

Marcel

[v-yuezhe-msft]

@marcelch,

I am not able to reproduce your issue. How about you re-publish the PBIX file? Would you mind sharing me the PBIX file so that I can test?

Regards,
Lydia

[Greg_Deckler]

You will want to open a support ticket http://support.powerbi.com

[marcelch]

As we currently use the trial Pro, we cannot create a support ticket.

But currently we want to check, if the Microsoft solution does fit in our strategy before buying pro...

Any other way to get support?

[Greg_Deckler]

Go to the page with the error. You can then click the smiley icon in the Service and send a screen shot of the error.

[marcelch]

I'm sorry, but I will just be redicected to this community. 😕