Personal Gateway Windows Credentials Window Doesn't Launch

[gsalas]

The windows credentials window never launches when Personal Gateway is installed on the machine.  After signing into my Power Bi account, the personal gateway wizard disappears and the installation fails.  When I open up the Personal Gateway again, it says I am connected, but then no gateways show up in my account.  

This window never appears during set upThe gateway shows up as installed and runningBut no gateways show up on my account online

[gsalas]

per the previous comment, I set up an on-premises gateway, and it worked fine.

[JLO135]

Dear,

I have the same issue and I don't find the resolution in the official documentation ; what do you advise?

[v-haibl-msft]

@gsalas

There are two gateways for Power BI: personal gateway and on-premises gateway. Once you install personal gateway and it shows you’re connected, it means that it is working now. You can also go to dataset settings to see the personal gateway status.

For no gateways show up in your account, it is because only on-premises gateways will be listed there.

Please refer to following two official documents for more details.

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem/

https://powerbi.microsoft.com/en-us/documentation/powerbi-personal-gateway/

Best Regards,

Herbert