Online Published Report is Not Refreshing

[rbrownson]

Hi, 

I created a report on the Desktop version of PowerBI. I published it to the Web and gave the necessary people the link to view the data. 

At night we refresh the database and excel sheets (which are the data sources for the report), the desktop report updates but the published web report does not. Am I missing a setting for it to refresh? 

Also the online report (the one online where I can still edit things) also does not refresh, even after clicking "refresh". 

Thanks for your help

[Seth_C_Bauer · Accepted solution]

@rbrownson Sounds like you need to install a gateway. The gateway allows you to refresh the data in the service.

[Seth_C_Bauer · Accepted solution]

@rbrownson Sounds like you need to install a gateway. The gateway allows you to refresh the data in the service.

[rbrownson]

Awesome thank you. 

Does everyone need to install that or just me?

[Seth_C_Bauer]

@rbrownson There are two types. The personal (which will be just for you) and the On premises Data Gateway. Look into both of them as the OPD gateway is the one you want for pushing out organizational reports for sure.

The author (whoever published and set up the refresh) is the only one that needs a gateway. All the people recieving reports off that dataset don't need to install one for your reports to work.

[rbrownson]

Great! Thank you for your help! I believe I set it up correctly. 

[v-sihou-msft · Accepted solution]

@rbrownson

Since your database and excel sheets are hosted on-premise, you need to install a gateway to make Power BI cloud service find these on-premise data sources. Either On-premise or Personal Gateway can work for your scenario.

Regards,