On Premise Gateway not showing up under manage gateways

[phi2134]

Hello, myself and another member of my team are both Power BI Service Administrators.  He has successfully installed the on-premise data gateway on a VM and he can configure it properly under the Manage Gateways section in the online portal and even add a data source.  

He added me as an administrator for the gateway itself but i still can't see it when i go to manage gateways?  Any thoughts on this or anyone else have the same issue?

[v-yuta-msft]

Hi phi2134,

Based on my test, on-premise data gateway can’t be shared with external users. Please check if the gateway owner is in your organization.

Please let the gateway owner check if your PBI accounts are members of the same Azure Organization in azure portal: https://portal.azure.com.

If your account is a guest in Azure portal, you can not see the gateway.

Regards,

Jimmy Tao

[GilbertQ]

Hi there, I can see the Gateways without any issues

Can you confirm that you were added to the Administrators and not as a user on the data source?

[phi2134]

Yes, we are both administrators for the gateway.  I have had the same issue where I can register the gateway under my email and he is not able to see it.  We are both using our work emails as well, so we are not external users.

[TomMartens]

Hm,

sometimes it's also the obvious things that can get us irritaded:

Check where your tenant in the Power BI Service is located, mine is North Europe

Also Check the location of your gateway, both have to be in the same location, you have to signin to check the location (make sure that you use the same location for Gateway and Power BI service), even if this may not obvious, I encountered some issues if both locations are not the same, until now I never had the time to follow this through.

Maybe this gives another clue.

If not, please excuse me bothering.

Regards

Tom