On-Premise Gateway Personal Mode - Issues

[Anonymous]

Hi,

I've installed a gateway using the Personal mode and the installation runs smooth, no errors. I use my account to log in to the On-prem gate way and it says: "Connected! your gateway is good to go" and I can't go anywhere from here.  It has wored in the past with previous versions which I uninstalled. And when I look at older datasets under "Settings" It says that an "Power BI - Personal Gateway" is online. 

I tried uninstall and re-install it as an administrator

I tried to run the on-prem as an administrator as well.

I can't find that the On-prem Gateway personal mode is running in the task manager either. 

Can anyone figure out what I am doing wrong here?

Kind regards,

Gigi

[dimazaid]

Hi Gigi,
Are you signing in to the gateway from an account different to the account you're signed in to Windows with?

[Anonymous]

Hi!

Yes, when I log on to my computer I use DOMAIN\name.name and when I log on to gateway name.name@company.com. They're linked to eachother thou so I dont believe that's causing the problem here. What I believe is the problem is that I have an old version installed somewhere on my computer that I cannot find and that is why when I install my On-prem Gateway personal mode the installer recognizes it and believes that it is still up and running. Does this make any sense at all?

thank you for taking your time helping me out!

Regards,

Gigi

[Anonymous]

Also, i want to add that I cant make any configurations either. It just says i'm good to go. However, i cant publish from Power BI desktop, it just tells me that I dont have any gateway installed..