How to trouble shoot on premise data gateway - goes offline during night times

[shamsuddeenvp]

Dear,

We have installed a gateway on a server. It has got proxy, however 443 and 80 communication will not have ay issue.

Gateway is online most of the times when we are at office. However gateway goes offline during night.

Is there any log file where we can check when onwards the gateway went offline, and what is the reason etc. That will help us to troubleshott and fix the issue.

Br,

Shams

[v-ljerr-msft]

Hi @shamsuddeenvp,

There are several logs you can collect for the gateway. Always start with the logs! 

Installer logs

%localappdata%\Temp\On-premises_data_gateway_*.log

Configuration logs

%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log

On-premises data gateway service logs

C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

Event Logs

The On-premises data gateway service event logs are present under Application and Services Logs.

Regards

[Anonymous]

Have you checked the System logs on the machine running the gateway?  If it is a Windows operating system, they are found in Control Panel -> Administrative Tools -> Event Viewer