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TBenders
Helper II
Helper II

Gateway online - PBI says so too - still can't refresh

Hi, 

 

In the past, I've used our gateway and refreshes (scheduled and manual) without any issues. Now, I'm getting refresh errors . I've restarted the gateway, and at my Power BI > Datasets > Settings (where you can also set the schedule), it even says the gateway is online and running. But when I try to refresh, I still get this error:

 

Processing error:

Please make sure your data gateway (personal mode) is installed and configured properly.  

 

Any suggestions what I could try?  

 

Thanks!

Tom

2 REPLIES 2
v-yuta-msft
Community Support
Community Support

Anonymous
Not applicable

@TBenders, you might consider checking this article as a first step.

 

https://docs.microsoft.com/en-us/power-bi/service-gateway-personal-mode

 

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