Gateway Personal mode keeps closing

[Jim_]

Hi All,

I have the gateway installed on a seperate server where it is literally the only thing running, however it seems to close itself.  The server didn't reboot, which would be a muich easier solution.  I am logged into the server and I do not need to re-enter my credentials when I use the remote desktop connection. 

Is anyone else having this issue?  My managers are getting a little frustrated with me when data is not refreshed.

Thanks!!!

Jim

[v-jiascu-msft]

Hi @Jim_,

1. How about using the On-premises data gateway (not the personal mode)?

2. Can you check the Windows Event logs to see what happened?

3. Can you even use the personal gateway for a while?

4. Do you have the latest version of Data Gateway?

Best Regards,

Dale

[Jim_]

Sorry for the very late reply:

1. How about using the On-premises data gateway (not the personal mode)?

• For whatever reason, I can't get it to install on my server

2. Can you check the Windows Event logs to see what happened?

• I tried that but I don't really know what I am after

3. Can you even use the personal gateway for a while?

• Yes, the personal gateway works for days at a time.

4. Do you have the latest version of Data Gateway?

• Yes

Does it make a difference if the gateway is running as a service on the server?