Failed to load settings

[mattloflin]

For the past couple of days i've been receiving "Failed to load settings" when trying to access the Schedule Refresh option. Here is the error screen:

Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.

Activity IDdea72f5d-9c5e-4c85-98fc-4bb024daac7d

Request ID414d1bee-ec06-7549-1b3f-6d1ecd46f0ea

Correlation ID4ece405c-f3c7-205a-ca86-b3591fe061f4

TimeTue Feb 20 2018 21:31:41 GMT-0500 (Eastern Standard Time)

Version13.0.4385.126

Cluster URIhttps://wabi-west-us-redirect.analysis.windows.net

[Anonymous]

The first thing I would check to see if the gateway conneciton was deleted. I have seen this before where the gateway conneciton used to refresh the report/dataset was deleted and this results in the message.

If you re-create the gateway it should fix this issue.