Enterprise data gateway is not refreshing

[chotu27]

Hi,

I installed Enterprise gateway and status is online but i cannot make refresh due to some error.

Please check this screenshot for error

[Seth_C_Bauer · Accepted solution]

@chotu27 you can check for more specifc errors in the gateway logs - here / If you still don't have an idea, there are a few catches that get people. You can't connect data from the cloud and on-premises in the data gateway yet, only personal. All the datasources in a dataset have to match exactly to what is in the Desktop as well.

Installer logs

%localappdata%\Temp\On-premises_data_gateway_*.log

Configuration logs

%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log

On-premises data gateway service logs

C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log