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Frequent Visitor
Posts: 5
Registered: ‎09-26-2017

Average Handling Time not pulling any values

I am using Customer Analytics for Dynamics 365 as a Power BI template to create the dashboard for case analytics and other things. Everything works fine except few. Here they are,

 

1. The average handling time is not getting any values. It says 0.00 even though there is values in the data

2. I am also trying to take out Average case resolved by week number. How can i do that?

 

Please help.

 

Regards

Frequent Visitor
Posts: 2
Registered: ‎03-27-2018

Re: Average Handling Time not pulling any values

Did you ever find a solution to this? I have the same issue and have been looking everywhere but with no solution.