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Frequent Visitor
Posts: 11
Registered: ‎07-21-2016
Accepted Solution

Latest Android App Not Working

The App for Android recently updated on my phone to version 111050 on my Samsung S6 Active.  This morning I started getting multiple notifications on my phone for dashboards shared by people I do not know and that are not in my organization.  I attempted to log in to the app and it throws an error saying "We couldn't sign you in" with further description saying "Something went wrong during authentication process. Please try again or contact support."  I can log in successfully at PowerBI.com (and none of the dashboards I was getting notifications about on my phone appear through PowerBI.come).  If I'm technically not even signed into the PowerBI App, I'm not even sure how I cam getting notifications about shared dashboards...


Accepted Solutions
Moderator
Posts: 73
Registered: ‎07-28-2015

Re: Latest Android App Not Working

As for now, to prevent this notification experience we disabled the push notifications on Android.

We found the root cause of this issue and working to fix it. The permanent fix should be ready very soon.

Sorry for your inconvenience.

 

Thanks,

Yaron

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Frequent Visitor
Posts: 11
Registered: ‎07-21-2016

Re: Latest Android App Not Working

Screenshot_20160721-105821.pngScreenshot_20160721-111257.png

Member
Posts: 84
Registered: ‎08-02-2015

Re: Latest Android App Not Working

Hi,

 

Can you please provide the tenant that you are using?

 

All the best,

Yitzhak

Frequent Visitor
Posts: 11
Registered: ‎07-21-2016

Re: Latest Android App Not Working

As of this morning I am able to log in without issue and I have not received any additional phantom notifications beyond those that I posted about.  All appears to be working now - not sure what happened, but it seems to be resolved.

Regular Visitor
Posts: 28
Registered: ‎03-07-2016

Re: Latest Android App Not Working

I didn't have issues with signing in, however, I have been receiving many dashboard share notifications from folks I don't know. Started happening 7/23.

Moderator
Posts: 73
Registered: ‎07-28-2015

Re: Latest Android App Not Working

Thanks for reporting on this issue.

We are investigating this notifications experience and will come up with a fix as soon as we find the root cause. I will updated this community thread soon.

 

Thanks,

Yaron

Moderator
Posts: 73
Registered: ‎07-28-2015

Re: Latest Android App Not Working

As for now, to prevent this notification experience we disabled the push notifications on Android.

We found the root cause of this issue and working to fix it. The permanent fix should be ready very soon.

Sorry for your inconvenience.

 

Thanks,

Yaron

Frequent Visitor
Posts: 9
Registered: ‎08-21-2016

Re: Latest Android App Not Working

Still getting this error and i can't sign in my Power Bi android version is 111398

 

Any ideas?

 

Cheers

Member
Posts: 84
Registered: ‎08-02-2015

,Re: Latest Android App Not Working

Hi,

 

In order to help you we would need your device type and tenant name.

 

All the best,

Yitzhak

Frequent Visitor
Posts: 9
Registered: ‎08-21-2016

Re: ,Re: Latest Android App Not Working

my tenant name is :- collabpoint
Device :- Xaomi model 2015161- (Redmi Note 3)

Android version:- 7.1.1