Error in rendering Live Report tile in mobile dashboard

[chrisho]

Loading fine (both live report tile in dashboard and the actual report page) in Power BI Service.

But in mobile, the live report tile shows error: 'Tile didn't load: The dashboard tile didn't load in time. Please refresh to try it again. If it doesn't load, contact support or try again later'.

Sometimes it loads successfully, sometimes back into showing error.

Any fix?

[v-sihou-msft]

@chrisho

I haven't reproduced your issue. The pinned live page is rendered properly in my Power BI Mobile App. Please update your Power BI Mobile App into latest version and try again.

Regards,

[chrisho]

@v-sihou-msft

The issue happens quite randomly.

I have updated the Power BI Mobile App to the latest version, still has the problem.

And it displays without error in Power BI Service.

[rongi]

Hi Christo,

We would like to get some more details from to help debugging and fixing the issue. Can you please contact us at mpbisup@microsoft.com?

Thanks,

   - Ron