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Member
Posts: 75
Registered: ‎03-31-2016

Cannot sign in to Power BI on the phone

I can sign to Power BI on my PC, but on the phone with teh same credentials it's not working. Any idea?

 

Thanks

Super Contributor
Posts: 1,224
Registered: ‎08-14-2016

Re: Cannot sign in to Power BI on the phone

[ Edited ]

Hi @Markzolotoy,

 

Can you share some detail content of the issue? (Such as: detail error message, devce type, version, screenshots, etc...)  It is hard to reproduce your issue from your description.

 

Regards,

Xiaoxin Sheng

Member
Posts: 75
Registered: ‎03-31-2016

Re: Cannot sign in to Power BI on the phone

On my phone I go to Settings and select Sign in to Power BI. In the prompt I am providing my Power BI account. It will take some time and an error message comes:

Couldn't sign in to Power BI. PLease checck your connection and try again.

 

The same account works fine on different PCs.

 

Thanks

Super Contributor
Posts: 1,224
Registered: ‎08-14-2016

Re: Cannot sign in to Power BI on the phone

[ Edited ]

Hi @Markzolotoy,

 

Did you try to use other mobile device to test? In addition, have you used the proxy? If this is a case,  Power BI app for iOS currently does not support proxy.

 

Since I'm still not clear for your device, can you share something detailed?(device type, system, version...) It will be help for troubleshooting.

 

Regards,

Xiaoxin Sheng

Member
Posts: 75
Registered: ‎03-31-2016

Re: Cannot sign in to Power BI on the phone

Surprisingly, my device is Lumia 950 XL running the latest Windows 10. I am sure I am also running the latest Power BI app. on it.

Regular Visitor
Posts: 22
Registered: ‎09-20-2015

Re: Cannot sign in to Power BI on the phone

Please check the version under Settings -> About.

 

Please contact our support email at mpbisup@microsoft.com so we can try to help out.

 

Regards,

 

   - ron

Member
Posts: 75
Registered: ‎03-31-2016

Re: Cannot sign in to Power BI on the phone

3217.30228.1069.0. 

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Super Contributor
Posts: 1,224
Registered: ‎08-14-2016

Re: Cannot sign in to Power BI on the phone

Hi @Markzolotoy,

 

It seems odd, I also test on win phone 10 and the same version of uwp power bi, but I can login my account.

 

Regards,

Xiaoxin Sheng