Cannot sign in to Power BI on the phone

[Markzolotoy]

I can sign to Power BI on my PC, but on the phone with teh same credentials it's not working. Any idea?

Thanks

[v-shex-msft]

Hi @Markzolotoy,

Can you share some detail content of the issue? (Such as: detail error message, devce type, version, screenshots, etc...)  It is hard to reproduce your issue from your description.

Regards,

Xiaoxin Sheng

[Markzolotoy]

On my phone I go to Settings and select Sign in to Power BI. In the prompt I am providing my Power BI account. It will take some time and an error message comes:

Couldn't sign in to Power BI. PLease checck your connection and try again.

The same account works fine on different PCs.

Thanks

[v-shex-msft]

Hi @Markzolotoy,

Did you try to use other mobile device to test? In addition, have you used the proxy? If this is a case,  Power BI app for iOS currently does not support proxy.

Since I'm still not clear for your device, can you share something detailed?(device type, system, version...) It will be help for troubleshooting.

Regards,

Xiaoxin Sheng

[Markzolotoy]

Surprisingly, my device is Lumia 950 XL running the latest Windows 10. I am sure I am also running the latest Power BI app. on it.

[rongi]

Please check the version under Settings -> About.

Please contact our support email at mpbisup@microsoft.com so we can try to help out.

Regards,

   - ron

[Markzolotoy]

3217.30228.1069.0. 

[v-shex-msft]

Hi @Markzolotoy,

It seems odd, I also test on win phone 10 and the same version of uwp power bi, but I can login my account.

Regards,

Xiaoxin Sheng