Reply
Regular Visitor
Posts: 20
Registered: ‎06-27-2016

Can't Get Mobile App to Display Reports

I am running the latest version of the app for Andriod on a Nexus 6P. The report names and dashboard show up, but when clicking on them they do not load. I just get a white screen. I have cleared the data from the app and uninstall and reinstalled with the same result. Any thoughts?

Visitor
Posts: 1
Registered: ‎07-22-2016

Re: Can't Get Mobile App to Display Reports

I've also encountered this issue on a Samsung S5 running Android 6.0.1.

Member
Posts: 84
Registered: ‎08-02-2015

Re: Can't Get Mobile App to Display Reports

Hi,

 

I would like to assist here. Have the app was working for you previously?

What version of WebView is installed on your Android devices?

 

All the best,

Yitzhak

Regular Visitor
Posts: 20
Registered: ‎06-27-2016

Re: Can't Get Mobile App to Display Reports

Yes, it worked previously. My Android System Web View is 51.0.2704.81.
Member
Posts: 84
Registered: ‎08-02-2015

Re: Can't Get Mobile App to Display Reports

Thanks! 

Do you have same issue with dashboards?

Is there someting special with those reports?

When this stopped working for you?

 

(I have same version of WebView and it works looking for other leads)

Regular Visitor
Posts: 20
Registered: ‎06-27-2016

Re: Can't Get Mobile App to Display Reports

Dashboards do not display. Nothing will display including Google Analytics reports I am using from the content pack. The reports and dashboards display fine on a friends Android device.
Member
Posts: 84
Registered: ‎08-02-2015

Re: Can't Get Mobile App to Display Reports

Can you please share the tenat that your are loging with?

Regular Visitor
Posts: 20
Registered: ‎06-27-2016

Re: Can't Get Mobile App to Display Reports

Thanks for following up. Not sure why, but after a week of not displaying, they are displaying now. No update to the installed app, so not sure about the difference.

Member
Posts: 84
Registered: ‎08-02-2015

Re: Can't Get Mobile App to Display Reports

I'm happy to hear. If you can provide the tenant we could investigate the issue.

Regular Visitor
Posts: 20
Registered: ‎06-27-2016

Re: Can't Get Mobile App to Display Reports

We are A2 level with Office 365 and sebts.onmicrosoft.com is our tenant.