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I have 2 reports in app.powerbi.com. Datasets for both of them are updated automatic 8 times a day. But when datasets are refreshed the reports are not updated. I have to go to the report and click refresh. It is the same when I update the datasets manualy.
Maybe this is how it should work?
What to do in the iPhone app, when no possibility to refresh reports? Then I have to go to the website and do it.
Off course I can make dashboards that updates every 15 minutres, but why not reports?
The same thing is happening for me. It's not even refreshing after 15 minutes. Mine goes hours or the whole day without refreshing if I don't manually kick it off.
I'm using Chrome to veiw on a shared workstation that should update automatically. Am I missing something? I can live with the 15 minute lag for now...but i can't even get that to work. Anyone?
Hi,
I would like to try to assist here. Do you see the report updated if you close the app?
All the best,
Yitzhak
Hi,
I'm having the same issue. I have tried shutting down the app, rebooting the phone and even uninstalling the app and reinstalling it and the dashboards continue to cache the data. As soon as I select Refresh dashboard tiles within the browser, instantly the mobile app dashboard updates as well.
Like the others have said, this is causing lots of problems for our users.
thanks
Ben
I don't have a solution but wanted to add myself to the list of people who experience this problem. If there is a solution please let us know. The mobile offering would be far better if the reports and dashboards were always in sync.
I've been told my Microsoft that the sync between the browser and mobile will be fixed in the new month or so.
Hi benoastler - I was told similar too. Lets hope so - I think it will be very impressive to be able to get accurate data synced across to the phone.
Hi,
In order to help here I need better understand the issue.
Are you speaking about reports?
Are you speaking about dashboards?
All the best,
Yitzhak
Hi @yitzhak
Thanks for your willingness to help.
In order to show you the issue, I will describe my case:
- There is a Power BI report, its dataset is from an on-premise SSAS (tabular) with live connection (direct query) to the PowerBI report;
- The SSAS (tabular) is refreshed on every 30 minutes. Because there is a live connection to the report, we expect to see data that are old maximum 30 minutes.
What the actual situation is:
A) Browser
B) Apps
Hope the above to be enough for figuring out the problem.
Thanks
Tsanka
PS: As I have been notified the community is not the place for registering bugs, on Jun 23th I have registered a support case #116062391572183 regarding that issue. Till now I haven't received any response from the support team.
Hey,
You can refresh your mobile dashboard, by select Refresh Dashboard Tiles in the browser. Now, obviously this isn't much of a solution or a workaround. But I have spoken Microsoft and they are working on an update to the app so it actually refreshes data more regularly, and that could be out in the next week or so.
I also noticed there was an update to the browser service today as well, so it might be worth seeing if it refreshes more regularly.
Hi @ankitpatira
Thanks, I now see that reports on app.powerbi.com actualy is refreshing.
But on the mobile they are not updated more than an hour after.
The Windows app has the same problem - the tiles are auto-refreshed but when one opens the report, the report data are not refreshed and the users do not have the "Refresh" button as in the browser.
The issue is very big for me - this morning I had to find an explanation why the tile displays revenue of 100 units and when you go into details (i.e. when you open the related report), the revenue is 90 units...
I am not even sure whether the cache would be cleared in an hour.
Any idea how to solve the issue or a workaround would be much appreciated.
Best regards
Tsanka