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try to login Power BI but goes to office 365

Status: Needs Info
by Hanwen New Member on ‎03-20-2017 07:20 PM

Hi all,


I have been trying to login to Power BI. Providing the credientials, but it goes into office 365 and I didnt see any Power BI stuff on the web portal.


Can someone let me know the problem? 

Status: Needs Info
by igor Frequent Visitor
on ‎03-20-2017 09:20 PM

@HanwenAre you using a personal or professional account?

by Hanwen New Member
on ‎03-21-2017 05:15 PM

Not so sure what do you mean by the personal or professional account.

The steps are


  1. go to https://powerbi.microsoft.com/en-us/
  2. click the sign up free, and then redirected to https://powerbi.microsoft.com/en-us/get-started/
  3. click the sign up in the Power BI panel
  4. fill in the company email address, and then click sign up. Then the portal tells me "You’re using hanwen.guo@epicdigitalau.com with another Microsoft service already. To finish signing up for Microsoft Power BI, sign in with your existing password."
  5. It asks me which one should I use. I have no choose, as "Work or School" account never make any progress. By clicking the personal, then it goes the page of password filling
  6. providing the password makes it go to the O365 web portal.
by Community Support Team
on ‎03-22-2017 12:42 AM



Since you are signing up for Power BI, which is a business service, you should select “work or school” account instead of "personal".


Best Regards,

by Vicky_Song Established Member
on ‎03-22-2017 12:43 AM
Status changed to: Needs Info
by Hanwen New Member
on ‎03-22-2017 05:05 PM


In our team, we always choose the "Personal Account". Who will be person that setup our "Work or School" account? Our O365 adminstrator?

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