New Idea

Hi All,


We have a Dashboard that pulls from 2 different reports that has been up and working fine for awhile.  But as of this morning we're suddenly seeing strange issues.  Here's what we observe:


- The main issue is that the Tiles are all blank (no error, just empty as in the first screenshot below)

- The dashboard says "Refreshing" in the top left and has been like that for hours

- The underlying reports do load properly, and if you pin a new Tile, then that new Tile works fine

- The original, blank tiles cannot be deleted from Dashboard.  When you click the menu, there simply isn't an option to delete it anymore. (see second screenshot)

- Clicking "Refresh Dashboard Tiles" does not force them to load


This is our main Dashboard and it would be less than ideal to have to rebuild it completely.  Hoping someone has seen this before and knows a solution...?







Status: Delivered

Could not find any previous posted issue for this but in the forum multiple people have reported this issue and I'm also one of those that rely on this feature. link to community


Please take a look at this!





Status: Accepted

Bug in PowerBI Desktop Version: 2.51.4885.701 64-bit (October 2017)


When you single click a query in the "Queries" selector on the left hand side, it thinks you want to move the query up or down to re-order.

This did not happen in the previous version.



Need for a scroll bar in Selection pane

Status: Accepted
by AxelPrunier Frequent Visitor on ‎10-11-2017 07:52 AM



I want to use the Selection pane to manage my visuals on a page. However, I use a lot of visuals (especially text boxes), and some of them at the bottom are not accessible via the Selection pane as there is no way to scroll down. 


Can you please fix this?







Status: Accepted


I have added text into the tooltip section on charts I've created to act as commentary for each chart. The text appears as expected when viewing the reports on the Desktop app. When viewing the published report online, the text seems to have a line break every other line. Screenshots attached. Has anyone else experienced this issue?

Status: Accepted

Word wrap is no longer working as intended in tooltips. 


For longer strings, a line gets wrapped twice, first at the correct location and then at location that's far too early to be of any use. This results in a staggered texts as in the screen shot below.


This is issues is present in both PBI Desktop and the PBI Service. It affects both build-in visualizations and custom visualizations.




Status: Accepted

Hi team,


In new release verson of Power BI desltop Version: 2.51.4885.543 64-bit (October 2017). There is no Line style (a Shape feature) of Line chart which is added in Aug 2017 release. Could you please kindly check it?





Status: Accepted

The stacked column charts stopped working in existing dashboards and reports.  all other reports, grids etc seem to be working fine.  Datasource is SSAS MD cube.  I have confirmed that there is data at the intersection in the cube that is included in the reports.  Report was created from dataset online and not from desktop power bi. 



Status: Accepted

Using the preview bookmarking feature works well, but the status of the chiclet slicer buttons is not changed on bookmarked reports - affects both the desktop and service views of reports.

Status: Accepted

Hi everyone,


Since the latest PBI service update the Chiclet visual is not working within published reports. The issue has been raised in the Community forum but yet to be resolved:


From initial testig this is what we have found:

 - various versions of the visual work within PBI Desktop (also variety of versions) but whenever published doesn't work as it should

 - when published online the visual doesn't refresh the other affected visuals (instead it either does nothing, displays the wrong information, or requires a different visual to be clicked before it is refreshed)

 - only under one circumstance were we able to get it published correctly (that was to an account we created years ago in O365 - all other accounts, including new accounts created in O365 today, fail to load the visual properly)

 - the visual works fine within the Windows 10 PBI App

 - the issue (that we have kown about) has been ongoing for the past few days - corresponding with the latets PBI Service update


Any help would be much appreciated as we have over 50+ reports using this visual and it's quite an embarassing to have to explain to users/customers we're not sure why or when the issue can be fixed.





Bug Power BI Gateway installation error/crash

Status: Accepted
by TM Frequent Visitor on ‎09-20-2017 01:55 AM

I am having issues installing the Power BI Gateway (powerbigatewayinstaller.exe). It seems the installer doesn't initiate/run.

I think there might be an issue with the application itself, since I am having the same issues on three different computers.


I have tried: 

  • Run as administrator
  • Start the installer from Run
  • Check the Task Manager if the process is actually running, with no trace of the gateway.

So I figured I check the Event viewer, and found a .net runtime error with event id 1026. There's also an application error, but I presume this is down to the .net runtime error. The information from the event viewer is as follows:


Tillämpningsprogram: PowerBIGatewayInstaller.exe
Framework-version: v4.0.30319
Beskrivning: Processen avslutades på grund av ett ohanterat undantag.
Undantagsinformation: System.IO.FileNotFoundException
   vid Microsoft.DataProxy.PowerBIInstallDownloader.LandingPageViewModel..ctor(Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel)
   vid Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel..ctor()
   vid Microsoft.DataProxy.PowerBIInstallDownloader.MainWindow..ctor()

Undantagsinformation: System.Windows.Markup.XamlParseException
   vid System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
   vid System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
   vid System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
   vid System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
   vid System.Windows.Application.LoadBamlStreamWithSyncInfo(System.IO.Stream, System.Windows.Markup.ParserContext)
   vid System.Windows.Application.DoStartup()
   vid System.Windows.Application.<.ctor>b__1_0(System.Object)
   vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   vid System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   vid System.Windows.Threading.DispatcherOperation.InvokeImpl()
   vid System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   vid System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   vid System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   vid MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   vid System.Windows.Threading.DispatcherOperation.Invoke()
   vid System.Windows.Threading.Dispatcher.ProcessQueue()
   vid System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   vid MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   vid MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   vid System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   vid System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   vid MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   vid MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   vid System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   vid System.Windows.Application.RunDispatcher(System.Object)
   vid System.Windows.Application.RunInternal(System.Windows.Window)
   vid Microsoft.DataProxy.PowerBIInstallDownloader.App.Main()


Status: Accepted

Hierarchy Slicer broken

Status: Delivered
by rivas_luis_scan Frequent Visitor on ‎10-10-2017 09:37 AM

Hello everyone, Since yesterday (Oct, 9th) I had an issue with the same custom visual.

I got the issue on Web Service (which is fixed deleting browser history) and Power BI Desktop which is still present. I already reinstalled the last version of Power BI Desktop available and didnt work. I am attaching a screenshot,


Could you guys please help me?


Best Regards





Status: Delivered

Emails Invitations - Dashboard Security Check - Email address not shown

Status: New
by mjohnson Frequent Visitor ‎09-28-2017 03:09 PM - edited ‎09-28-2017 03:12 PM

I created 5 new dashboards in Power BI Pro and shared them with individual users, most of which had never used Power BI before. 


When these users navigate to the report, but they received an error, "Dashboard Security Check - It looks like you don't have access to this dashboard. You can request access from the owner." So somewhere between signing up for a Pro License and arriving at the /dashboard/ page, their access privileges get lost.


If they Request Access, and I approve it through the Share Dashboard feature, I will receive their request, but it comes as a separate user (email address not shown, just the person's first and last name) and the email address that was used to send the invite is shown as unopened (cancel invitation link is visible) even though they are using the same email address to request access.


I fear that this is a security risk, if I approved a request to see a dashboard because I see a familiar name, how do I know that this request is coming from within my organization if I cannot see their email address?


Can you test this process a bit and see if there may be a bug in the system? I am unable to send a screenshot because I already approved all the users!


Thank you!

Mike Johnson


This issue has been occuring for the past week, only for one specific report. Publishing from the desktop client still works normally and is being used as a manual refresh.


Details Type Start End Status Message

On demand‎21‎/‎09‎/‎2017‎ ‎4‎:‎40‎:‎43‎ ‎PM‎21‎/‎09‎/‎2017‎ ‎4‎:‎40‎:‎48‎ ‎PMFailedThe gateway operation has been cancelled explicitly by the user or from a timeout.
Hide details
Activity ID:7dd408fd-4b55-fb2a-f658-f4ee455e628b
Request ID:aaa60cac-2613-6f12-5123-07545360ad93
Time:2017-09-21 06:40:48Z
Status: Accepted

PowerPoint Export - Bugs / Issues

Status: New
by andrewporter Frequent Visitor on ‎09-28-2017 04:52 PM

Hello - 


I am listing some bugs / issues I have found with Power Point files that are generated by Power BI. Please let me know if I need to provide more detail, thanks! Otherwise very happy with PBI, it just needs some fine tuning.


On Power BI Export to PowerPoint...


  • Text boxes lose text alignment and background color (font-family and sizing are OK)
  • Text boxes, shapes, and cards all "superimpose" themselves (with styles applied) onto each other if they overlap
    • Even elements that are 'lower" / "behind" other objects in terms of arrangement, still superimpose on other objects
    • This is probably by design to fuse together nearby objects but it's not figuring out layering priority correctly
  • KPI type visuals lose font format and sizing (they do keep styles like color and background color)
    • Note: you can't change or control font format / style for KPI visuals anyways
  • All objects have hyperlinks to Power BI which is very busy, these open your web browser when you go into presentation mode which is annoying
  • Background images only show up when there is a Power BI element layered above it, otherwise blank
    • HACK: Add a full-sheet Power BI "square shape" that is 100% transparent, 0pt border but beware of superimposing issue and hyperlink issues above)
  • PBI Reports cannot be exported to PowerBI with "interactivity" meaning if you update a slicer or filter in the web browser without saving (very common...), your export to PowerPoint will be the "original" version
    • I realize this is documented as how PowerBI currently exports PPT from back in March 2017 but it should be fixed to at least give the user an option to export with modifications or original.

We deal with results that are small values less than 1.  They are not negative numbers.  But they are often in the range of 1x10^-2 to 1x10^-12 values.  We have been using PowerBI for the last year.  Recently in the last month it was noticed that our charts of these numbers create a false negative axis.  This makes the charts unreadable.  see figure "example of initial problem".  negative axis problem.PNG











We have tried setting the min value to 0 but that does not solve it.  We have found that increasing the significant figures of the value to 4 or 5 helps temporarily.  see figure "example of fix when increase decimals displayed...". 

However this only works initially.  If the user then selects a filter that reduces the dataset, then the problem returns - see figure "example of problem return..."


We have a large range of values (all less than 1) to display so we cannot increase the decimals of the scientific notation further - 4 or 5 digits are already too many to display anyway given the uncertainty of the values to begin with.  

We are not sure when this problem started; we did not notice it in the spring or early summer.  So it must be a new issue that started sometime in the summer.  Sorry we cannot comment on which version.  negative axis problem fix.PNGnegative axis problem fix2.PNG





Gateway disabled

Status: Accepted
by ksabi Frequent Visitor on ‎10-04-2017 08:40 AM



I wondr if there is someone facing the same problem as me. 

My  Enterprise Gateway was working smoothly until yesterday.  I don't know how but i cannot choose my EG to refresh my dataset : 


I created a sample report to test the datasources, in the example below the error (EG disabled) is happening when i use a merge join in my power query : 



when i deploy the report with this step i have this error "You don't have any gateway installed or configured for the data sources in this dataset. Please install a new personal gateway or configure the data source for an existing data gateway" 


but deploying without the merge join, everything works fine => i can select the EG! 


I use Two souces in my report : 

SQLSEVER for RLS table 

Excle file for Fichier table 


It seems strange to have this issue after a join operation in the model. 


Thank you in advance for your help. 


Best Regards, 


Status: Accepted

As of midday 9/18/2017, the card with states custom visual from OKViz stopped displaying text as specified in the 'Measure' field of the visuals pane. This is causing major headaches.


I've spoken with the visual creator who said the issue is in the Power BI code as opposed to the custom visual code. Can this be resolved? When switching the visual to the 'Table' visual, all the data remains as expected, but the Card With States visual isn't showing the text specified in the Measure field any longer. This is clearly an error. Are you working to correct this issue? Any feedback would be appreciated as we've used this visual around 1,000 times for a variety of different cases and having no text renders them useless. Thanks in advance!

Status: Accepted

Don't see the "Analyze - Explain the decrease" option after September update

Status: Delivered
by mshparber Established Member ‎09-09-2017 08:23 PM - edited ‎09-09-2017 08:24 PM

Hello friends,

In September's update there supposed to be a nice feature of explaining decrease/increase.

It is described here:

The problem is that I don't see this option when right clicking a chart column.

I did use a date column from a time dimension and a stacked column chart as described.

But no "Analyze" option....

Please help.

Thank you


Status: Delivered

I tried the java script sample from github inwhich i tried to embed the dashboad into webpage but the problem is i coudent able to see the filter option when embeding into dashboard where as i could see the filter option while coming to embeding reports,is there any way to see the filter in embeding dashboard. i have attached the screen shots of the problem

  Embedded dashboard.pngEmbedded reports.png

Status: Accepted
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