New Idea
0 Kudos

This problem is driving me insane. I have a report that uses "Power BI Service" for data. However, when I attempt to open the report I encounter the following:


1) A request to login even though I am already logged in using another report:




2) I put in my email address and Power BI never attempts to authenticate. Rather, I see this error:


First Error.png

Then I see this error:

Second Error.png

Then I see this error:

Third Error.png

I can open Power BI documents that do not have "Power BI service" as a source. I can also open reports that have "Power BI service" as a source if I am onsite at work (aka NOT on VPN).


Once in a blue moon, I will get a window after the "Sign In" screen that asks for a password. When that happens, everything is fine. But that is very rare.


This problem is very limiting for Power BI. Many IT people at my company work remotely and, as such, we're getting feedback that the company should just use Tableau instead because they don't have this connectivity issue.


I can't help but wonder if it's something very, very simple. But I don't know what. All I know is that Power BI is proving to be very frustrating because I cannot edit reports unless I am onsite.


 Has anyone ran into this issue and solved it?

Status: Accepted
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Microsoft SQL: Cannot open server

Status: New
by Fernandamrl Frequent Visitor on ‎04-30-2018 10:11 PM

Não há acesso à minha base de dados do Azure no Power BI Desktop.

Inicialmente, instalei o Power BI Desktop e fiz o acesso a uma base de dados e importei algumas tabelas para teste.

Em busca de uma consulta DirectQuery e estou emitindo esta mensagem:



Detalhes: "MicrosCapturar.JPGoft SQL: Não é possivel abrir o servidor "" chamado pelo login. O login falhou. "


O acesso é feito através do SQL MANAGEMENT STUDIO, ou seja, não tem problemas com acesso e senhas.


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We have been running powerbi with a gateway for over a year now. In this time we occasionally get the following 'scheduled refresh has been paused message' We understand why and appreciate the feedback loop; however only those that publish the data set is getting this message. When developers leave the company, is there a way; or best practices to set up a 'service' account that can also be included in an email distribution list so our entire team is aware when a data set refresh has been paused?

Anyone else run into this and what are some plausable solutions for this? Is there a method to change the 2 month default behavior or add an additional email account?



Status: Delivered
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Feedback Type:
Frown (Error)


Local Time:

Session ID:

April 2018

Product Version:
2.57.5068.721 (PBIDesktop) (x64)

Stack Trace:
   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name, IEnumerable`1 resolverOverrides)
   at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name, ResolverOverride[] resolverOverrides)
   at Microsoft.Practices.Unity.UnityContainerExtensions.Resolve[T](IUnityContainer container, ResolverOverride[] overrides)
   at Microsoft.Mashup.Host.Document.DependencyInjectionService.Resolve[T]()
   at Microsoft.PowerBI.Client.Program.<>c__DisplayClassa.<Main>b__0()
   at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass7.<HandleExceptionsWithNestedTasks>b__6()
   at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

OS Version:
Microsoft Windows NT 10.0.16299.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 461308]

Peak Virtual Memory:
33.3 GB

Private Memory:
153 MB

Peak Working Set:
217 MB

IE Version:

User ID:

Telemetry Enabled:

DPI Scale:

Supported Services:
Power BI

Status: Needs Info
0 Kudos

Hi all,


I have a problem with the numeric range slicer. After the February 2018 Power BI Desktop update, the slicer should be snapping to whole numbers instead of decimals.


However, today I found that my slicer is sometimes still showing decimals. These seem to be only ,999999 or ,0000001. 




Bas van Baar

Status: Needs Info
0 Kudos

MAP showing wrong locations

Status: Needs Info
by MisterDave Frequent Visitor on ‎04-30-2018 05:48 AM

I logged into PBI Service this morning to check some reports before issue. There seems to be an issue with the maps. Some of the countries are not matching the source data. For example, China is no longer hihglighted, the toolti for UK now says Brazil and Algeria is highlighted (when it doesn't feature in the source data) but the tooltip says Turkey (see image). There's plenty of similar anomolies. 


The report was created in PBI desktop and there are no problems there. The country fields are set as 'Country/ Region'. This seems to be a problem across most of my reports with maps. 


Any suggestions as to how to resolve or whether this is a known issue? Everything was working fine on Friday afternoon. 




Status: Needs Info
0 Kudos



Currently trying to export a report to Excel using filtered data. The checkbox comes up asking if I would like to have filtered data in the Excel but this doesn't change the Excel, the filter does not come across.


If this is an issue I have to report to Microsoft, how do I do it?


Cheers everyone.

Status: Needs Info
0 Kudos



We have been using our Power BI report pinned on Dynamics 365 dashboard without any problem.


However, we cannot access the dashboard on Dynamics 365 by somehow this morning.


It shows the error message on Microsoft Edge: Content was blocked because it was not signed by a valid security certificate. 


Any we have tried different browsers but none of them works.


Any suggestions please?



Thank you,


0 Kudos

PowerBI Gateway update Issue

Status: New
by Hari Frequent Visitor on ‎04-29-2018 03:14 AM



When I am trying to update gateway with latest version getting the below errors.


I am in a blocked state now. Please advice me how to resolve this. Thanks in advance.pbi error.png

0 Kudos

Persistent Filtering and Bookmarks Error

Status: Accepted
by jdobrzen Regular Visitor on ‎04-28-2018 11:50 AM

Since the "Persistent Filtering" feature was released a few months ago, my bookmarks that adjust visual selection (a.k.a visibility) is messed up.


Persistent Filtering will persist everything EXCEPT the visibility of an object. This is not with custom visuals! 


For example, if I have two bookmarks.  The first bookmark hides a slicer and the second shows the slicer. If I left the report  having last selected the bookmark that shows the slicer, then when I return the slicer will be hidden (if the default is the bookmark that hides the slicer). This screws up the functionality of the report when other things are being configured by a bookmark, and so bascially part of the bookmark is persisted, but visibility (a.k.a selection) is not.


Status: Accepted
0 Kudos

Exporting Report to PowerPoint Issue

Status: Delivered
by KWelsh8144 Frequent Visitor on ‎04-27-2018 12:08 PM

I've been trying to export reports to PowerPoint all day and keep receiving error messages on visuals. I'm using google chrome and have tried multiple different web browsers to export from. These are not custom visuals and have all exported correctly yesterday.EXPORT TO PP.PNG

Status: Delivered
0 Kudos


I have PowerBI Desktop 32 bit and MS Access 32 bit, they communicate fine. However, the same PBI Report from the web service does not get refreshed, giving the error message below: 


"Microsoft Access: The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine. The 64-bit version of the Access Database Engine 2010 Access Database Engine OLEDB provider may be required to read 'AGO_Production.accdb'. To download the client software, visit the following site:"


I am using the Gateway in personal mode


Could you please help to sort it out

0 Kudos



today we have found a bug in Power BI Desktop (currently using April 2018 version), when the application freezes whilst inserting Field Description for a column or measure.


IT appears that this feature is designed to be used so that user puts in the description, and then clicks elsewhere in the application to apply the change.


However, when a description is entered and the user clicks "Save", the entire application freezes.

Status: Accepted
0 Kudos

Hey Everyone,


This is a weird issue, that I have never come across.  When a data value is changed in the backend excel and renamed the original name still shows up with data and the new name is there but data won't show up on the chart.



Column 1Column 2
Name 156
Name 256


Name 2 was renamed to Name 2.5 in the back end of excel. Both Name 2 and Name 2.5 then show up in the dashboard but when I use a basic filter to show only 2.5 the chart goes blank with no data. I tried clearing the cache and all that and nothing still. Any idea what might be going on?



Status: Needs Info
0 Kudos

Bad error message

Status: Needs Info
by artemus Frequent Visitor on ‎04-26-2018 12:50 PM

I tried to connect to a rights protected Excel file using 32-bit Power Bi and got this error:


Unable to connect

Details: "㽳㎁쟠ৣ堘痺埴痺"


I get different characters if I reopen Power Bi.

Status: Needs Info
0 Kudos

Inaccurate Usage Metrics

Status: Needs Info
by megmation Visitor on ‎04-26-2018 12:43 PM

I have run into a scenario where the Report Usage metrics are completely missing peoples' views activity long past the expected 24-hour data refresh period.  I started to suspect an issue during a new workspace/app rollout, when I watched a user navigate to and view the report, but never even saw their name appear in the out-of-the-box usage metrics even days later.

For the given report, here is what I see in the out-of-the-box reporting (pulled via PBI Desktop to purposefully exclude the most recent date, since I would expect differences there):  PBI Report Usage Dashboard.

However, if I download Power BI "viewed" records from the O365 Unified Audit Log, here is what it shows for that same report (filtered to the exact same date range, workspace, and report):  Unified Audit Log Viewed Reports.

The additional people and views shown in the O365 Audit Log are much more in line with what I expected based on the trainings I have held and other communications with my users.

This makes me very concerned over why the Power BI Service report is so vastly different from what I am seeing in the Audit Log.  I might expect some swings of numbers here and there based on potential differences in filters, refreshes, etc. between the two sources but this is a bit too much of a difference.  I am a Power BI Service Administrator in O365, I am administrator over the workspace in question, and the report is not being viewed by way of any embed codes or external application.  The missing users in question are either Workspace Members or have access to the report via a Power BI App, so all people are viewing the content from "within" the Power BI services (be it web or mobile).

Status: Needs Info
0 Kudos

PowerBI view shifted in Remote Desktop

Status: New
by aa12345 New Member on ‎04-26-2018 11:41 AM

Connected via Remote Desktop, opened a PowerBI file and the report's frame/image is cut off and shifted to the left/top, with empty sections at the side. Mouse clicks on the empty/right side causes actions on the report. For example, clicking at the right edge brings up the right-most pane with the tables. In case it matters, desktop is a multi-monitor setup but user is connected via Remote Desktop from a laptop.  This used to work some months ago (sorry, don't know the versions). This is now on Version: 2.57.5068.721 64-bit (April 2018) but the issue appeared earlier today prior to the upgrade.


0 Kudos



I am facing some issues in Power BI. After successful connection to the database, when I loaded the table then it shows an error:

Unexpected error: An entry with the same key already exists.
Microsoft.Mashup.Evaluator.Interface.ErrorException: An entry with the same key already exists. --->


I have not able to resolved this issue after taking many steps through internet. 

So if anyone knows about it then please assist me in this case asap. Please have a look towards it.


Below is the screenshot attached of the error

Error In Power BI.png



Thanks in advance 

Narender Makhija

0 Kudos



I've encountered an issue with the numeric range slicer:

If you have negative decimal values in your data, attempting to enter a value in the text box will go to 0 instead of the entered value. If the data is formatted as percentage entering a value in the text box will go to 100 times that value (e.g. -0.1 will return -1,000% instead of -10%)


To reproduce this issue, create a table containing -0.2, -0.1, 0, 0.1, 0.2, create a numeric slicer and enter -0.1 or 0.1 in the text box.

Then change the data format to percentage and enter -0.1 or 0.1 in the text box.



Status: Accepted
0 Kudos

Issue with April Ist 2018

Status: Delivered
by Rakshya Frequent Visitor on ‎04-25-2018 09:38 PM

April Ist 2018 after Day light saving is casuing issue in the dashboard. My Daily, WTD, MTD and YTD is impacting because of this, calculations fails because of this issue. Found this is a known issue in Microsoft but just willing to know if this has been fixed or is there any timelines to come back with the fix?


Could any one please advise?



Status: Delivered