Windows Store installed version won't launch

[Brian_M]

"External component has thrown an exception."

Feedback Type:
Frown (Error)

Timestamp:
2017-09-27T14:30:36.1849060Z

Local Time:
2017-09-27T15:30:36.1849060+01:00

Product Version:
2.50.4859.781 (PBIDesktop) (x64)

Release:
September 2017

IE Version:
11.608.15063.0

OS Version:
Microsoft Windows NT 10.0.15063.0 (x64 en-GB)

CLR Version:
4.6.2. or later [Release Number = 460798]

Peak Working Set:
226 MB

Private Memory:
158 MB

Peak Virtual Memory:
33.2 GB

Error Message:
External component has thrown an exception.

Error Code:
-2147467259 (0x80004005)

Stack Trace:
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
at Microsoft.Win32.Win32Native.RegQueryValueEx(SafeRegistryHandle hKey, String lpValueName, Int32[] lpReserved, Int32& lpType, Byte[] lpData, Int32& lpcbData)
at Microsoft.Win32.RegistryKey.InternalGetValue(String name, Object defaultValue, Boolean doNotExpand, Boolean checkSecurity)
at Microsoft.Win32.RegistryKey.GetValue(String name)
at System.Diagnostics.PerformanceMonitor.GetData(String item)
at System.Diagnostics.PerformanceCounterLib.GetPerformanceData(String item)
at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
at System.Diagnostics.PerformanceCounter.InitializeImpl()
at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName)
at Microsoft.PowerBI.Client.MachineConfigurationTelemetry.<>c__DisplayClass7.<GetAvailableMemory>b__6()
at Microsoft.Mashup.Host.Document.SafeExceptions.<>c__DisplayClass1.<TryInvoke>b__0()
at Microsoft.Mashup.Host.Document.SafeExceptions.TryInvoke[T](Func`1 func, T& result)
at Microsoft.Mashup.Host.Document.SafeExceptions.TryInvoke(Action action)
at Microsoft.PowerBI.Client.MachineConfigurationTelemetry.GetAvailableMemory()
at Microsoft.PowerBI.Client.MachineConfigurationTelemetry.<GetMachineConfiguration>b__5()
at Microsoft.Mashup.Host.Document.SafeExceptions.<>c__DisplayClass1.<TryInvoke>b__0()
at Microsoft.Mashup.Host.Document.SafeExceptions.TryInvoke[T](Func`1 func, T& result)
at Microsoft.Mashup.Host.Document.SafeExceptions.TryInvoke(Action action)
at Microsoft.PowerBI.Client.MachineConfigurationTelemetry.<LogConfigurationAsync>b__1()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__3.MoveNext()

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.ClientShared.FeedbackErrorInfo..ctor(String message, Nullable`1 errorCode, String requestId, Exception exception)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__3.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.ClientShared.WindowManager.ShowDialog[T](T form, IWin32Window owner)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.ShowUnexpectedErrorDialog(IWin32Window owner, WindowsHost windowsHost, FeedbackErrorInfo errorDetails)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

User ID:
6f1e5d96-9daa-47ec-a2fd-fe403151ef1b

Session ID:
1f3fcb28-9b0a-4ccb-bb11-3a6bdcdddcb6

Telemetry Enabled:
True

DPI Scale:
200%

Supported Services:
Power BI

[AlexGorev]

Thanks for reporting. We are investigating...

[AlexGorev]

New version of the Win Store app was released. Please update and let us know if it fixes the issue.

Thanks,

Alex.