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MrBenn

Valid Pro Trial users reporting unable to activate 12 month trial

Submitted by Helper II on ‎06-05-2017 01:16 AM

Hi

 

Following the changes on 1st June, several of our users who logged in within the timeframe to be eligible for the 12 month trial are reporting that they only get the 60-day option.  Please could someone confirm what I can do about this?

 

Thanks

Status: Accepted
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12 Comments (12 New)
Comments
v-haibl-msft
Employee
Employee
‎06-06-2017 01:50 AM

@MrBenn

 

If you are sure that they are eligible, could you please provide us a list of user accounts who do not get the 12 month trial?

Please note that users that have licenses assigned from the Power BI Pro or Power BI Pro Trial subscriptions, within Office 365, are excluded from this offer.

 

Reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-extended-pro-trial/

 

Best Regards,

Herbert

Vicky_Song
Impactful Individual
Impactful Individual
‎06-06-2017 01:53 AM
Status changed to: Needs Info
 
MrBenn
Helper II
Helper II
‎06-06-2017 01:59 AM

Dear Herbert


They are definitely eligible and no they aren't already PBI Pro users - I am the sole creator of content, all other staff are simply consumers.  I have supplied a shortlist of user accounts via private message.  I am currently on the 12 month trial and there should be no reason why others don't get this - we have been using Power BI for around 18 months now and staff have used it continuously and well within the timeframe to be eligible for the 12 months.


Thank you


Ben

 

v-haibl-msft
Employee
Employee
‎06-06-2017 07:17 PM

@MrBenn

 

I’ve reported it internally to Power BI Team: CRI 39147072
I’ll post here once I get any update about it.

 

Best Regards,
Herbert

Vicky_Song
Impactful Individual
Impactful Individual
‎06-06-2017 07:19 PM
Status changed to: Accepted
 
MrBenn
Helper II
Helper II
‎06-06-2017 11:58 PM

 Thank you

MrBenn
Helper II
Helper II
‎06-09-2017 12:53 AM

Hi

 

Is there any update on this? I'm getting more users complaining about it.


Many thanks


Ben

v-haibl-msft
Employee
Employee
‎06-09-2017 01:06 AM

@MrBenn

 

The product team is still working on this and I have not get more details about it. 


You can ask them to try Chrome and set the lanuage for Power BI to English as below. Someone get the notification after that.

 

Valid Pro Trial users reporting unable to activate 12 month trial_1.jpg

 

Best Regards,
Herbert

MrBenn
Helper II
Helper II
‎06-09-2017 01:09 AM

Hi Herbert


Thanks for your reply, however it is impossible for our staff to use chrome in the organisation because our IT won't allow anything other than IE.

 

I look forward to hearing any progress on the issue as it's causing considerable headache at the moment.


Thanks

 

Ben

MrBenn
Helper II
Helper II
‎06-23-2017 12:24 AM

 

Hello again


Several users have been able to work around this issue by using Chrome, however please could look into the user m.meneghello@pimlicoacademy.org as this user says he is unable to see 12 months trial and the Chrome solution does not work.  He has been a user throughout the eligible period and should have a 12 month trial.


Thanks


Ben

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