Unexpected Error launching Power BI Desktop

[elttec]

Hi!

I get the attached error message when trying to launch Power BI Desktop. I've been using it over the last weeks with no problems.

Uninstalled/installed already and the problem persists. Already tried to Send a Frown but that option isn't working.

Any help would be appreciated. Thanks.

Detailed Log: 

Feedback Type:
Frown (Error)

Product Version:
2.46.4732.721 (PBIDesktop) (x64)

Release:
May 2017

IE Version:
11.332.15063.0

OS Version:
Microsoft Windows NT 10.0.15063.0 (x64 pt-PT)

CLR Version:
4.6.2. or later [Release Number = 460798]

Workbook Package Info:
None

Peak Working Set:
139 MB

Private Memory:
77.2 MB

Peak Virtual Memory:
33 GB

Error Message:
Arithmetic operation resulted in an overflow.

Stack Trace:
System.OverflowException: Arithmetic operation resulted in an overflow.
at MS.Internal.IO.Zip.ZipIOExtraField.ParseRecord(BinaryReader reader, ZipIOZip64ExtraFieldUsage zip64extraFieldUsage, UInt16 expectedExtraFieldSize)
at MS.Internal.IO.Zip.ZipIOLocalFileHeader.ParseRecord(BinaryReader reader, Encoding encoding)
at MS.Internal.IO.Zip.ZipIOLocalFileBlock.ParseRecord(BinaryReader reader, String fileName, Int64 position, ZipIOCentralDirectoryBlock centralDir, ZipIOCentralDirectoryFileHeader centralDirFileHeader)
at MS.Internal.IO.Zip.ZipIOLocalFileBlock.SeekableLoad(ZipIOBlockManager blockManager, String fileName)
at MS.Internal.IO.Zip.ZipIOBlockManager.LoadLocalFileBlock(String zipFileName)
at MS.Internal.IO.Zip.ZipArchive.GetFile(String zipFileName)
at MS.Internal.IO.Zip.ZipArchive.GetFiles()
at System.IO.Packaging.ZipPackage.ContentTypeHelper..ctor(ZipArchive zipArchive, IgnoredItemHelper ignoredItemHelper)
at System.IO.Packaging.ZipPackage..ctor(Stream s, FileMode mode, FileAccess access, Boolean streaming)
at System.IO.Packaging.Package.Open(Stream stream, FileMode packageMode, FileAccess packageAccess, Boolean streaming)
at Microsoft.Mashup.Storage.Local.ZipLocalStorage..ctor(Stream stream, Boolean isReadonly)
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.LoadCachedStorage()
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.Access()
at Microsoft.Mashup.Host.Document.Storage.Local.LocalFeatureSwitchStorage.GetFeatureSwitches()
at Microsoft.Mashup.Host.Document.Storage.TracingFeatureSwitchStorage.GetFeatureSwitches()
at Microsoft.Mashup.Host.Document.DirectQueryFeatureSwitch.LoadEnabled()
at Microsoft.Mashup.Host.Document.FeatureSwitch..ctor(Guid id, Boolean defaultValue, Boolean changeRequiresRestart)
at Microsoft.PowerBI.Client.Windows.Services.FeatureSwitchManager.RegisterKnownSwitches()
at Microsoft.PowerBI.Client.Program.<>c__DisplayClassd.<Main>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.ClientShared.FeedbackErrorInfo..ctor(String message, Nullable`1 errorCode, String requestId, Exception exception)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

User ID:
d6114b00-7037-401b-beb6-743aa2931425

Session ID:
ab6febc1-02aa-42cf-b8a1-497c362cdd1f

Telemetry Enabled:
True

DPI Scale:
100%

Supported Services:
Power BI

[mendoca]

I'm having the exact same problem, any clues on whats causing this?

Feedback Type:
Frown (Error)

Timestamp:
2017-06-08T21:36:43.7144740Z

Local Time:
2017-06-08T22:36:43.7144740+01:00

Product Version:
2.46.4732.721 (PBIDesktop) (x64)

Release:
May 2017

IE Version:
11.332.15063.0

OS Version:
Microsoft Windows NT 10.0.15063.0 (x64 pt-PT)

CLR Version:
4.6.2. or later [Release Number = 460798]

Workbook Package Info:
None

Peak Working Set:
130 MB

Private Memory:
101 MB

Peak Virtual Memory:
33.1 GB

Error Message:
Arithmetic operation resulted in an overflow.

Stack Trace:
System.OverflowException: Arithmetic operation resulted in an overflow.
at MS.Internal.IO.Zip.ZipIOExtraField.ParseRecord(BinaryReader reader, ZipIOZip64ExtraFieldUsage zip64extraFieldUsage, UInt16 expectedExtraFieldSize)
at MS.Internal.IO.Zip.ZipIOLocalFileHeader.ParseRecord(BinaryReader reader, Encoding encoding)
at MS.Internal.IO.Zip.ZipIOLocalFileBlock.ParseRecord(BinaryReader reader, String fileName, Int64 position, ZipIOCentralDirectoryBlock centralDir, ZipIOCentralDirectoryFileHeader centralDirFileHeader)
at MS.Internal.IO.Zip.ZipIOLocalFileBlock.SeekableLoad(ZipIOBlockManager blockManager, String fileName)
at MS.Internal.IO.Zip.ZipIOBlockManager.LoadLocalFileBlock(String zipFileName)
at MS.Internal.IO.Zip.ZipArchive.GetFile(String zipFileName)
at MS.Internal.IO.Zip.ZipArchive.GetFiles()
at System.IO.Packaging.ZipPackage.ContentTypeHelper..ctor(ZipArchive zipArchive, IgnoredItemHelper ignoredItemHelper)
at System.IO.Packaging.ZipPackage..ctor(Stream s, FileMode mode, FileAccess access, Boolean streaming)
at System.IO.Packaging.Package.Open(Stream stream, FileMode packageMode, FileAccess packageAccess, Boolean streaming)
at Microsoft.Mashup.Storage.Local.ZipLocalStorage..ctor(Stream stream, Boolean isReadonly)
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.LoadCachedStorage()
at Microsoft.Mashup.Host.Document.Storage.Local.SharedLocalStorageAccessor.Access()
at Microsoft.Mashup.Host.Document.Storage.Local.LocalFeatureSwitchStorage.GetFeatureSwitches()
at Microsoft.Mashup.Host.Document.Storage.TracingFeatureSwitchStorage.GetFeatureSwitches()
at Microsoft.Mashup.Host.Document.DirectQueryFeatureSwitch.LoadEnabled()
at Microsoft.Mashup.Host.Document.FeatureSwitch..ctor(Guid id, Boolean defaultValue, Boolean changeRequiresRestart)
at Microsoft.PowerBI.Client.Windows.Services.FeatureSwitchManager.RegisterKnownSwitches()
at Microsoft.PowerBI.Client.Program.<>c__DisplayClassd.<Main>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

[v-qiuyu-msft]

@elttec@mendoca From your detail error message, I found the OS which has Power BI desktop ran is Windows NT. While supported OS to run desktop are Windows 7 / Windows Server 2008 R2, or later. So in your scenario, please make sure the machine run the desktop meet the requirements: Minimum requirements.

Best Regards,
Qiuyun Yu

[mendoca]

@v-qiuyu-msft I'm running windows 10, Microsoft Windows NT 10.0.15063.0 (x64 pt-PT)  Not wWndows NT! The internal version of windows 10 still includes de NT designation, propably because it derived from windows NT...

The problem still occurs.

[lee_s]

The Microsoft answer here is shocking...