The credential stored in the Cloud is missing / can't refresh

Status: Accepted
by Super User on ‎12-09-2016 08:44 AM


I'm getting this error since yesterday on a new dataset. It is a simple excel file table. I've done the following.

Signed out of Power BI Desktop and back in

Got the latest personal gateway

turned the gateway service off / on

republished multiple times during this process.


Others seem to be having the same issue. see thread here

There is a current support site error message, but it is specific to SharePoint as a data source only.

Status: Accepted
by BKnecht Regular Visitor
on ‎12-09-2016 10:56 AM

I'm getting the same exact error. My data model is more complex than an excel file, but the same error none-the-less. I've removed the data set and reloaded it back in, still the same error.

by tclou004 Occasional Visitor
on ‎12-09-2016 12:11 PM

Getting the same error as well.  Using both SQL Database Connection and Excel workbooks in this particular one. 

by aceque92 Visitor
on ‎12-09-2016 04:16 PM

I hae the same issue. Cannot refresh credentials. Seems to be a js error in the browser. When I click to expand "Data Source Credentials", I get the error below in the Developer Tools console.



ai.0.js:1 AI: USRACT_StringValueTooLong message:"string value is too long. It has been truncated to 1024 characters." props:"{value:TypeError: Cannot read property 'value' of undefined\n at Object.T [as getDatasourceDisplayName] (\n at S (\n at Object.s [as convertDiscoverAggregatedDatasourcesResponseToDatasources] (\n at services.featureSwitchService.featureSwitches.isSovereignCloud.hasDmtsPersonalGateway.r.shouldUseDMTS.c.getAdmsAggregatedDatasourcesForOneModel.then.t.scope.showDiscoverDatasourcesSpinner (\n at\n at m.$eval (\n at m.$digest (}"u.warnToConsole @ ai.0.js:1u.throwInternalUserActionable @ ai.0.js:1t.sanitizeString @ ai.0.js:1t.sanitizeProperties @ ai.0.js:1i @ ai.0.js:1r.trackEvent @ ai.0.js:1t.trackEventInternal @ powerbiportal.dependencies.bundle.min.js:955t.endTimedEvent @ powerbiportal.dependencies.bundle.min.js:955t.logEvent @ powerbiportal.dependencies.bundle.min.js:955e.logEvent @ powerbiportal.dependencies.bundle.min.js:955t.logEventInternal @ powerbiportal.dependencies.bundle.min.js:956t.logEvent @ powerbiportal.dependencies.bundle.min.js:956(anonymous function) @ powerbiportal.common.bundle.min.js:20(anonymous function) @ powerbiportal.dependencies.bundle.min.js:149$eval @ powerbiportal.dependencies.bundle.min.js:163$digest @ powerbiportal.dependencies.bundle.min.js:160$apply @ powerbiportal.dependencies.bundle.min.js:164(anonymous function) @ powerbiportal.dependencies.bundle.min.js:156e @ powerbiportal.dependencies.bundle.min.js:63(anonymous function) @ powerbiportal.dependencies.bundle.min.js:66

by SQLSwimmer New Member
on ‎12-11-2016 06:34 AM

I am having the same issue.

by Community Support Team
on ‎12-12-2016 12:18 AM

Hi All,


There is already an existing issue reported internally to Power BI Team: CRI 27418567

I’ll keep an eye on it and post here once there is any update.


Best Regards,


by dsutt519 Member
on ‎12-12-2016 07:52 AM

I'm still having the same issue. So sad Smiley Sad

by alsalvares Visitor
on ‎12-12-2016 10:25 AM

I'm having the same problem. I hope the solution is urgent because I can not update my deshboards

by Vicky_Song Established Member
on ‎12-12-2016 10:05 PM
Status changed to: Accepted
by thomaskelly Regular Visitor
on ‎12-13-2016 03:57 AM

Hello All ,


Have just posted another topic on the same issue, I am using a mixture of SQL database and excel. I have one dashboard that is refreshing daily as scheduled. Another dashboard that use the same data sources keeps coming back with this error. I have followed all of the suggested steps with no joy.....



by tblasko Frequent Visitor
on ‎12-13-2016 07:02 PM

San Francisco Checking in with same issue... 

Data source type
Processing error The credential stored in the cloud is missing.
Cluster URI
Activity ID c648e05b-d0e8-488b-b7ae-e4a0d522f842
Request ID d7b3073d-fdae-5296-934a-4c731bf7c8c7
Time 2016-12-14 02:48:16Z
Idea Statuses