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Sorry, that didn't work. There's a problem at our end....

Status: Needs Info
by AndyLamb New Member Friday

I have used the Power BI service previously (within the last few months) and signed up with my work email. I have tried to sign in today and I get an error saying that my user name doesn't exist.

 

So I decided to try and sign up again but when I try to verify my account I get the following error.

 

Sorry, that didn't work

There's a problem on our end. We're working on it, so try again later

 

Any ideas how I can fix this?

 

Thanks

 

Andy

Status: Needs Info
Comments
by Moderator v-qiuyu-MSFT
Sunday

Hi @AndyLamb,

 

Which kind of the work email did you used to sign up the Power BI? If it's in Office 365, please let administrator check if the Power BI license for this specific user is checked. See: How do I remove Power BI for users that already signed up?.

 

Best Regards,
Qiuyun Yu

by Moderator Vicky_Song
Sunday
Status changed to: Needs Info
 
by AndyLamb New Member
Monday

Thanks for the feedback.

 

We aren't using office365, we're still only on Office 2010 connecting through exchange. Hopefully that upgrade will come soon!

 

Thanks

 

Andy

 

by Moderator v-qiuyu-MSFT
Monday

Hi @AndyLamb,

 

How about the result when you run the browser in InPrivate mode to sign in/up the Power BI.

 

Best Regards,
Qiuyun Yu

by AndyLamb New Member
Tuesday

Hi @v-qiuyu-MSFT

 

Sorry, I thought I'd replied to this yesterday but it doesn't look like it sent.

 

I tried in InPrivate mode and still get the same result.

 

I also tried just clicking on the sign in link from the Power BI site and it takes me to the below link but says page cannot be displayed.

 

https://app.powerbi.com/?noSignUpCheck=1

 

I'm checking with our IT dept to see if it's being blocked from our end.

 

Thanks

 

Andy

by Moderator v-qiuyu-MSFT
Tuesday

Hi @AndyLamb,

 

From the link that noSignUpCheck=1, I guess you can try to open Inprivate browser to sign up again.

 

Besides let IT check your account, you can also use Fiddler to capture the trace and share the file with us. You can follow this article to use Fiddler: Fiddler Trace Collection and Analysis.    

 

Best Regards,
Qiuyun Yu