Sign in error (only on app for iPhone and iPad)

[arnout]

Hi,

I have signed up for the trial for Power BI Pro. I can login on my desktop, and on the web version but not on Mobile

I get the following errors already for a few days

"Sign in error - An unexpected internal error occurred. Please try again."

"Sign in error - The login request has timed out. Please try again."

Hope this can be solved quickly as my trial already lost 5 days now 😉

Thanks!

Arnout

[v-haibl-msft]

@arnout

Are you using the latest version of Mobile App? I just tested on iOS 10.3.3 + Power BI 13.7 but cannot repro the same issue on my side. BTW, are you able to sign in with the Safari browser in your iPhone or iPad?

Best Regards,
Herbert