On-Premises Data Gateway Refresh Configuration Issue

[PowerDAX]

Refresh configuration and process works fine through Personal Gateway.  However, when changing to enterprise gateway and applying, we receive an error:

Something went wrong

Failed to use the selected gateway. Please make sure the gateway is up and running and try again.
Please try again later or contact support. If you contact support, please provide these details.

Activity ID12dcb442-5b88-42bc-95d5-85f4e22380a1

Request ID3bf70db6-8c2c-0c09-47db-35de5467c67e

Correlation ID4524350c-2487-744b-df7b-91211ffa27de

Status code400

TimeTue Jun 06 2017 21:32:15 GMT-0500 (Central Daylight Time)

Version13.0.1700.2352

Cluster URIhttps://wabi-north-europe-redirect.analysis.windows.net

[v-haibl-msft]

@PowerDAX

What is/are the data source(s) of your report? Please make sure that you have added all the data sources to data gateway. For example, if you have two data sources: on-premises SQL Server and Azure SQL Server, you need to add data source for both of them in Manage gateways in Power BI Service.

Best Regards,
Herbert

[PowerDAX]

Herbert, as you should know, the On-Premises Data Gateway would not be allowed to select if all of my data sources were not added to the gateway.

All sources are added.

Can you review the error listed as above and tell me what the error in the logs actually says:

Activity ID12dcb442-5b88-42bc-95d5-85f4e22380a1

Request ID3bf70db6-8c2c-0c09-47db-35de5467c67e

Correlation ID4524350c-2487-744b-df7b-91211ffa27de

Status code400

TimeTue Jun 06 2017 21:32:15 GMT-0500 (Central Daylight Time)

Version13.0.1700.2352

Cluster URIhttps://wabi-north-europe-redirect.analysis.windows.net

[PowerDAX]

update please

[v-haibl-msft]

@PowerDAX

To look into the root cause of this error message, you need to create a support ticket at http://support.powerbi.com (see bottom of page).

Or you can try to capture the fiddler traces and share the .saz file to me, I can send it to related team to look into it.

Best Regards,
Herbert