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Issue with refreshing from ANZ bank

Submitted by Anonymous on ‎06-15-2017 07:50 PM

I have a datset that accesses exchang rates from https://www.anz.co.nz/ratefee/forexchange.asp

 

 

My dataset seems unable to connect to this source although i can make it connect to the source via PBI Desktop.

 

this is the error message i get when i do a refresh online. 

 

Capture.JPG

Status: Accepted
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4 Comments (4 New)
Comments
Anonymous
Not applicable
‎06-15-2017 10:23 PM

Alo it would be great if there was a simple way to get support. i wish i could just email or phone someone. now that powerbi is not free it seems to have more issues and it really is annoying that it wont refresh. i have changed nothing in my datatable. i wish i could just email support@something.... and get a human to help.

v-haibl-msft
Employee
Employee
‎06-19-2017 12:56 AM

@Anonymous

 

I can repro the same issue as you if use on-premises data gateway (personal mode). I’ve reported it internally to Power BI Team: CRI 40256818
I’ll post here once I get any update about it.

 

As a mitigation, you can use on-premises gateway instead of on-premises data gateway (personal mode). I can refresh the dataset properly in that way.

 

Best Regards,
Herbert

Vicky_Song
Impactful Individual
Impactful Individual
‎06-19-2017 12:57 AM
Status changed to: Accepted
 
v-haibl-msft
Employee
Employee
‎06-25-2017 07:06 PM

@Anonymous

 

I’ve got response from the Product Team.

 

If you are using 'Web.Page', we do have an issue with that in Personal Gateway. As a workaround, please use On-promises Data Gateway.

 

Best Regards,
Herbert

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