Issue while purchasing Power BI PRO

webgility · ‎03-22-2017

Hi,

I getting an error while purchasing the power BI.

I tried several times but each time it gives error.

The Error is Below

You can try refreshing the page to solve the problem. You can also wait a few minutes and try again.

Support Information

Correlation ID:
sea#be44466b-e9e3-48f5-85cd-8caf8b17f2a3

Error code:
0

v-qiuyu-msft · ‎03-22-2017

Hi @webgility,

Did you purchase Pro license as individual or through Office 365 admin center? Please open the browser in InPrivate mode then purchase Pro follow this article.

If issue persists, please use Fiddler to capture the http traffic and share traced file here.

Best Regards,
Qiuyun Yu

Vicky_Song · ‎03-22-2017

webgility · ‎03-24-2017

Hi We tracked the Traffic with Fiddler and here are logs.

-= Fiddler Event Log =-

15:47:12:1057 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:33:6859 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:36:4200 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:36:4560 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:41:3003 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:41:3253 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:41:3273 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:41:5793 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:41:5943 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:42:1644 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:47:0037 [Fiddler] No HTTP request was received from (firefox:5720) new client socket, port 50804.
15:47:47:6677 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:47:6817 HTTPSLint> Warning: ClientHello record was 508 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/wiki/Long-Handshake-Intolerance
15:47:51:0029 [Fiddler] No HTTP request was received from (firefox:5720) new client socket, port 50828.
15:47:51:0039 [Fiddler] No HTTP request was received from (firefox:5720) new client socket, port 50827.
15:48:00:1634 [Fiddler] No HTTP request was received from (firefox:5720) new client socket, port 50843.
15:48:05:1647 [Fiddler] No HTTP request was received from (firefox:5720) new client socket, port 50845.
15:48:05:1647 [Fiddler] No HTTP request was received from (firefox:5720) new client socket, port 50847.