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Issue refreshing data from Online Service

Status: Needs Info
by sixtoquiles Regular Visitor on ‎10-14-2017 01:43 PM
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Unable to load the model
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Activity IDa8e229cf-dc26-49d7-bb19-bafb3486323b
Request IDab4388c6-7e82-c13b-fc35-ed619c96cbad
Correlation ID44d526fa-8e26-658c-10e4-851929e7833b
TimeSat Oct 14 2017 16:36:18 GMT-0400 (SA Western Standard Time)
Version13.0.2753.184

 

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Status: Needs Info
Comments
by Moderator v-qiuyu-msft
on ‎10-16-2017 02:11 AM

Hi @sixtoquiles,

 

Which data source did you connect to in the dataset? If the data source requires gateway, please make sure the gateway is online. 

 

Also please click Refresh Now to manually refresh the dataset to check if the issue happens occasionally. 

 

Best Regards,
Qiuyun Yu 

by Vicky_Song Established Member
on ‎10-16-2017 02:11 AM
Status changed to: Needs Info
 
by rudy Frequent Visitor
on ‎10-20-2017 06:10 PM

Hi there,

 

I am having such incident where the data refreshing is not working fine in Power BI Service and I got to manual refresh the dashboard tile and it is slow in refreshing,

 

Could not load the data.JPG 

 

 

 

 

 

 

 

 

 

 

 

 

Is it required to refresh it manually every time?

Will the network performance has any impacts to the gateway to response slowly?

 

Thank you.

BR,

Rudy

by rudy Frequent Visitor
on ‎10-20-2017 06:27 PM

Hi there,

 

This message is prompting on and off, once click connect, the visuals all showing ok.

Is this normal?

Connect to gateway.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

Thank you.

BR,

Rudy

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