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Gateway falls over every other day!

We have managers accessing direct query to view live figures using PowerBI after moving away from our old system.  What we are finding out though is that the enterprise gateway keeps falling over.  

 

This is MISSION CRITICAL as it is on a new server and manager use it to access live figures using Direct Query.  There is also no notification it goes down other than managers calling in saying they cant access figures.

Status: Needs Info
Comments
v-haibl-msft
Employee

@Anonymous

 

What is the status of on-premises gateway in Power BI Services while they cannot access the data?

 

Best Regards,

Herbert

Vicky_Song
Impactful Individual
Status changed to: Needs Info
 
Anonymous
Not applicable

I have put it to our IT department to see what they come back with, thanks.

martynshort
Frequent Visitor

Hi Herbert,

 

Can you tell me where I would find this information? I can provide logs etc if necessary.

 

Thanks

 

Martyn

martynshort
Frequent Visitor

Hi Herbert @v-haibl-msft,

 

Any more progress on this please?

 

Thanks,

 

Martyn

v-haibl-msft
Employee

@martynshort

 

You can check the on-premises gateway status in Power BI Service – Manage gateways.

 

Gateway falls over every other day!_1.jpg

 

Best Regards,

Herbert