Errors with Troux Content Pack

[greg_cecchini]

I am unable to load the Troux Content pack into my PowerBI.  I consistently get error messages.  I am wondering if it is because I have a wrong oauth token code cached in powerbi.  How do I start from scratch?  This is the error I get.  Any suggestions would be appreicated.

DataSource.Error: Troux: Request failed: The remote server returned an error: (500) Internal Server Error. ({"messages":[{"exception":"class java.lang.NullPointerException","severity":"ERROR","message":null}],"httpDetails":{"status":"500"}})
Details:
DataSourceKind=Troux
DataSourcePath=https://spglobaldevtr.pvcloud.com/
Url=https://spglobaldevtr.pvcloud.com/TrouxODataService/SoftwareProduct

[greg_cecchini]

Unable to load report
Please try again later or contact support. If you contact support, please provide these details.

Activity IDdf6c089d-44f7-4fa5-b4f7-dd971c7a1528

Request IDce346d95-b0a7-c568-21eb-6ecd1c2d5209

Correlation ID081e21fd-bb72-7734-d404-5f5a2a5ac3e7

TimeFri Sep 08 2017 11:38:14 GMT-0400 (Eastern Daylight Time)

Version13.0.2357.187

Cluster URIhttps://wabi-us-east2-redirect.analysis.windows.net

[v-qiuyu-msft]

Hi @greg_cecchini,

You can clear the browser cache then it will prompt you to enter credential again when you connect to Troux content pack. 

If issue persists, I would suggest you create a support ticket to get dedicated support. 

Best Regards,
Qiuyun Yu