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Error connecting Zendesk to PowerBI

2018-06-19_1305.png

Status: Delivered
Comments
v-qiuyu-msft
Community Support

Hi @cjmbraley,

 

Please open the browser and access the URL http://onzo.zendesk.com/ with the same credential you used in Power BI desktop, check if you are able to sign in successfully. 

 

Which Power BI desktop version do you run? Please update Power BI desktop to the latest version then test again. 

 

Best Regards,
Qiuyun Yu

Vicky_Song
Impactful Individual
Status changed to: Needs Info
 
cjmbraley
New Member

Hi @Vicky_Song

 

I have the latest version (downloaded yesterday) and I can log in with these credentials.

 

Thanks

 

Chris

v-qiuyu-msft
Community Support

Hi @cjmbraley,

 

Does the issue occurs with latest Power BI desktop version on your side? 

 

Best Regards,
Qiuyun Yu

cjmbraley
New Member

yes it does

v-qiuyu-msft
Community Support

Hi @cjmbraley,

 

I guess the issue might related to specific zendesk instance or machine, I would suggest you create a support ticket to get dedicated support. 

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu 

Vicky_Song
Impactful Individual
Status changed to: Delivered