Couldn't load the schema for the database model when opening Desktop app

[luisangel72]

Version: Release of January/2018, 2.54.4970.961 (PBIDesktop) (x64)

Behavior: 

Error appears when opening PBi Desktop App: Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.

It also appears when opening any previously created report.

After lots of research I found this only happens when I am connected to the VPN; which I must in order to access the data.

I need to be connected to the VPN in order to get/refresh the data. If I connect to the VPN; PowerBI Desktop App doesn’t work; and if I disconnect from the VPN then I don’t have access to the data. It is a dead-end.

Please have it fixed for the next release; PBi Desktop App has no value for us if it cannot coexists with a VPN connection.

[v-qiuyu-msft]

Hi @luisangel72,

Regarding this issue, I would suggest you create a support ticket to get dedicated support. 

Best Regards,
Qiuyun Yu