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dharbert

Card Visual -- Error -- Couldn't load the data for this visual -- Find happens often when publishing

Submitted by on ‎06-25-2017 06:41 PM
Couldn't load the data for this visual
 
The query referenced calculated column 'Open Tickets'[Less Than 1 Day] which does not hold any data because evaluation of one of the rows caused an error.
Please try again later or contact support. If you contact support, please provide these details.

 

Activity IDced528cb-3fdd-45d1-9ad4-1cb91c7c0494
Request ID2e5b0f50-1767-d1ea-037a-2308711cb578
Correlation ID34494b21-9c12-5559-9b1f-c5353c00d857
TimeMon Jun 26 2017 11:38:02 GMT+1000 (AUS Eastern Standard Time)
Version13.0.1721.165
Cluster URIhttps://wabi-south-east-asia-redirect.analysis.windows.net
Status: New
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5 Comments (5 New)
Comments
v-haibl-msft
Employee
Employee
‎06-27-2017 12:49 AM

@dharbert

 

What is the data source here? Does it happen to other visuals with the same data source?

 

Best Regards,
Herbert

dharbert
New Member
‎06-27-2017 12:55 AM

Hi Herbert,

 

First off - how funny our names are so close. My full name is David Harbert.

 

Data source is an API that we call (ConnectWise) -- In the Power BI Desktop client it works 100% of time and never fails. The fail comes in when we publish to PowerBI.com. Then it will work sometimes and fail other times. When it fails (it is failed on all cards referencing that data set on all reports and dashboards (even different Power BI items published). In the past when I raise this issue it gets fixed, then eventually breaks again.

 

The team is getting fusterated as they rely on the reports (dashboards).

 

The card visual is the only one that fails.

 

Cheers,

David

v-haibl-msft
Employee
Employee
‎06-27-2017 07:36 PM

@dharbert

 

It seems that the issue is data source specified and intermittent. I suggest you to create a support ticket at http://support.powerbi.com (see bottom of page).

 

Support Ticket.gif

 

Best Regards,
Herbert

dharbert
New Member
‎06-28-2017 04:07 PM

Hi Herbert,

 

When I go to http://support.powerbi.com I am logged out. So I log in which takes me to the portal showing my reports and dashboards. I then go back to http://support.powerbi.com and am logged out again. I can't find a way to click on "Support Ticket". I am a Pro User.

 

Thanks,

David

v-haibl-msft
Employee
Employee
‎07-11-2017 02:19 AM

@dharbert

 

You can try with a InPrivate browser. If that still does not work, please try to create a ticket in O365 Admin Portal: https://powerbi.microsoft.com/en-us/blog/how-to-create-a-service-request-to-contact-power-bi-support...

 

Best Regards,
Herbert

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