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Cannot Refresh DataSet - Receive a internal Service Error

I have been tryng unsuccessfully for the past few weeks to get my data set to refresh and am apealing to anyine that can help. 🙂

 

My credentials are all in order.  The Gateway is online. I can publish from th desktop without a problem However if I try to manually update PowerBI, the system runs for about an hour and a half then simply fails giving me the following message.

 

Details Type Start End Status Message

Hide
On demand7/1/2017, 11:38:56 AM7/1/2017, 1:39:26 PMFailed 
Cluster URI:WABI-US-EAST2-redirect.analysis.windows.net
Activity ID:6167638e-b026-4812-ba75-ca3f765710ee
Request ID:2da32bc3-ebf4-73f1-4b6e-86f44c3bf752
Time:2017-07-01 17:39:26Z

 

 

If I use a scheduled refresh, it fails with an internal service error such as this

 

Hide
Scheduled6/30/2017, 5:00:03 PM6/30/2017, 6:50:37 PMFailedThe last refresh attempt failed because of an internal service error.
Cluster URI:WABI-US-EAST2-redirect.analysis.windows.net
Activity ID:ed059c7b-f9a3-463a-baf9-9b88b42d9cd9
Request ID:d5d2ae7c-7d00-420a-b057-ef531531ced5
Time:2017-06-30 22:50:37Z

 

Any insight would be greatly appreaciated!!

Thankyou!

Status: Delivered
Comments
v-qiuyu-msft
Community Support

Hi @PCS,

 

The issue should be related to service itself. I would suggest you create a support ticket to get dedicated support.

 

Best Regards,
Qiuyun Yu

Vicky_Song
Impactful Individual
Status changed to: Delivered